Senior Facility Executive- Soft Services

JLL; Gurugram District; On-site; INR 1,100,000 - 1,700,000; Full time

Job summary

JLL is seeking a Senior Soft Services Executive to oversee the soft facilities management across properties, ensuring high-quality service delivery and client satisfaction.

The role leads a team, manages vendors, budgets, and compliance, and drives continuous improvement in service delivery across multiple sites.

Location is on-site in Gurugram, requiring strong leadership, stakeholder engagement, and a proactive approach to operations.

Qualifications

• 5–8 years of facilities management experience with soft services focus.
• Experience managing multiple sites or large-scale facilities.
• Experience in vendor management and contract administration.

Responsibilities

• Oversee day-to-day soft services operations to meet SLAs and quality standards.
• Manage client relationships with regular meetings, reporting and proactive communication.
• Direct vendor and subcontractor relationships including performance reviews and KPI monitoring.
• Develop and manage budgets for soft services and provide financial reporting.
• Lead and develop the soft services team, including scheduling and performance reviews.
• Ensure compliance with health, safety, and regulatory requirements and maintain documentation.
• Identify opportunities for continuous improvement and drive service improvements.

Skills

Leadership

Client service orientation

Financial acumen

Problem solving

FM software proficiency

Microsoft Office

Health and safety knowledge

Education

Bachelor’s degree in Facilities Management or related field

IFMA certification

RICS certification

Tools

FM software

Microsoft Office Suite

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Senior Soft Services Executive - Job Description

Position Overview

The Senior Soft Services Executive is responsible for overseeing and managing the delivery of soft facilities management services across assigned properties or client portfolios. This role ensures high-quality service delivery, client satisfaction, operational excellence, and continuous improvement in soft services operations.

Key Responsibilities

Service Delivery Management Oversee day-to-day operations of soft services including cleaning, security, landscaping, waste management, pest control, catering, reception, and mailroom services. Ensure all services meet contractual obligations, service level agreements (SLAs), and quality standards. Conduct regular site inspections and quality audits to maintain service excellence.

Client Relationship Management Serve as the primary point of contact for clients regarding soft services matters. Build and maintain strong client relationships through regular meetings, reporting, and proactive communication. Address client concerns promptly and implement corrective actions to ensure satisfaction.

Vendor and Contractor Management Manage relationships with soft services vendors and subcontractors. Monitor vendor performance against KPIs and SLAs. Negotiate contracts, review pricing, and ensure cost‑effective service delivery. Conduct vendor evaluations and implement improvement plans as needed.

Financial Management Develop and manage soft services budgets for assigned properties or portfolios. Monitor expenses, identify cost‑saving opportunities, and ensure services are delivered within budget parameters. Prepare financial reports and forecasts for management review.

Team Leadership Lead, mentor, and develop soft services team members including supervisors and coordinators. Conduct performance reviews, provide training, and foster a culture of accountability and excellence. Coordinate staff scheduling and resource allocation.

Compliance and Health & Safety Ensure all soft services operations comply with health, safety, environmental regulations, and JLL standards. Maintain compliance documentation and certifications. Conduct risk assessments and implement safety protocols. Coordinate incident reporting and resolution.

Continuous Improvement Identify opportunities for operational improvements and innovation in service delivery. Implement best practices and new technologies to enhance efficiency and quality. Lead process improvement initiatives and track results.

Required Qualifications

Experience 5-8 years of experience in facilities management with significant focus on soft services. Proven track record managing multiple sites or large‑scale facilities. Experience in vendor management and contract administration.

Education Bachelor’s degree in Facilities Management, Business Administration, or related field preferred. Professional certifications (IFMA, RICS, or equivalent) are advantageous.

Skills and Competencies Strong leadership and people management capabilities. Excellent client service orientation and communication skills. Financial acumen with budget management experience. Problem‑solving ability and attention to detail. Proficiency in FM software and Microsoft Office Suite. Understanding of health and safety regulations and compliance requirements.

Personal Attributes Professional demeanor with ability to interact with senior stakeholders. Proactive and results‑oriented approach. Ability to work under pressure and manage multiple priorities. Strong organizational and time management skills.

Working Conditions

This role typically requires site‑based presence, Some flexibility in working hours may be required to address operational needs or client emergencies.

Location:

On-site –Gurugram, HR

Scheduled Weekly Hours:

0

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