Senior Facility Executive- Soft Services

JLL; Mumbai; On-site; INR 1,100,000 - 1,700,000; Full time

Job summary

JLL in Mumbai is hiring a Senior Soft Services Executive to oversee and optimize the delivery of soft facilities management across assigned properties. You will ensure quality service, maintain SLAs, and drive continuous improvement in operations.

The role requires 5–8 years in facilities management, leadership, vendor management, budget control, and a strong client service orientation. On-site presence and safety compliance are essential.

Qualifications

• 5–8 years in facilities management with soft services focus.
• Experience handling multi-site or large-scale facilities.
• Strong vendor management and contract administration.
• Educational background aligned to FM or related field; certifications advantageous.

Responsibilities

• Service Delivery Management: oversee soft services across sites, ensure SLAs and quality.
• Client Relationship Management: act as main contact for soft services stakeholders.
• Vendor and Contractor Management: monitor KPIs, negotiate contracts, drive improvements.
• Financial Management: manage budgets and report on costs and savings.
• Team Leadership: supervise supervisors and coordinators, conduct reviews and training.
• Compliance and Health & Safety: enforce safety standards and maintain docs.
• Continuous Improvement: drive process improvements and adoption of new tech.

Skills

Leadership

Client service

Budget management

Vendor management

Communication

Education

Bachelor’s degree in Facilities Management

IFMA / RICS certification (advantageous)

Tools

FM software

Microsoft Office

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Senior Soft Services Executive - Job Description

Position Overview

The Senior Soft Services Executive is responsible for overseeing and managing the delivery of soft facilities management services across assigned properties or client portfolios. This role ensures high-quality service delivery, client satisfaction, operational excellence, and continuous improvement in soft services operations.

Key Responsibilities

Service Delivery Management Oversee day-to-day operations of soft services including cleaning, security, landscaping, waste management, pest control, catering, reception, and mailroom services. Ensure all services meet contractual obligations, service level agreements (SLAs), and quality standards. Conduct regular site inspections and quality audits to maintain service excellence.

Client Relationship Management Serve as the primary point of contact for clients regarding soft services matters. Build and maintain strong client relationships through regular meetings, reporting, and proactive communication. Address client concerns promptly and implement corrective actions to ensure satisfaction.

Vendor and Contractor Management Manage relationships with soft services vendors and subcontractors. Monitor vendor performance against KPIs and SLAs. Negotiate contracts, review pricing, and ensure cost-effective service delivery. Conduct vendor evaluations and implement improvement plans as needed.

Financial Management Develop and manage soft services budgets for assigned properties or portfolios. Monitor expenses, identify cost‑saving opportunities, and ensure services are delivered within budget parameters. Prepare financial reports and forecasts for management review.

Team Leadership Lead, mentor, and develop soft services team members including supervisors and coordinators. Conduct performance reviews, provide training, and foster a culture of accountability and excellence. Coordinate staff scheduling and resource allocation.

Compliance and Health & Safety Ensure all soft services operations comply with health, safety, environmental regulations, and JLL standards. Maintain compliance documentation and certifications. Conduct risk assessments and implement safety protocols. Coordinate incident reporting and resolution.

Continuous Improvement Identify opportunities for operational improvements and innovation in service delivery. Implement best practices and new technologies to enhance efficiency and quality. Lead process improvement initiatives and track results.

Required Qualifications

Experience 5-8 years of experience in facilities management with significant focus on soft services. Proven track record managing multiple sites or large-scale facilities. Experience in vendor management and contract administration.

Education Bachelor’s degree in Facilities Management, Business Administration, or related field preferred. Professional certifications (IFMA, RICS, or equivalent) are advantageous.

Skills and Competencies Strong leadership and people management capabilities. Excellent client service orientation and communication skills. Financial acumen with budget management experience. Problem-solving ability and attention to detail. Proficiency in FM software and Microsoft Office Suite. Understanding of health and safety regulations and compliance requirements.

Personal Attributes Professional demeanor with ability to interact with senior stakeholders. Proactive and results-oriented approach. Ability to work under pressure and manage multiple priorities. Strong organizational and time management skills.

Working Conditions

This role typically requires site-based presence.

Location:

On-site –Mumbai, MH

Scheduled Weekly Hours:

48

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