AFM - Soft Services

Jones Lang LaSalle Incorporated; Bengaluru; On-site; INR 3,200,000 - 4,200,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Bengaluru is seeking a seasoned professional to manage day-to-day workplace experience and soft services. The role ensures a safe, productive, and engaging office environment for employees and visitors.

Key responsibilities include overseeing housekeeping, reception and vendor management, driving employee engagement programs, and conducting audits. The ideal candidate holds a Bachelor’s degree and has 7-9 years in related fields.

Qualifications

• Bachelor’s degree in Hospitality, Facility Management, Business Administration, or related field.
• 7-9 years of experience in Workplace Experience, Corporate Services, Hospitality, or Facility Management, preferably in an office environment.

Responsibilities

• Oversee housekeeping, pantry, cafeteria, pest control, and office upkeep services.
• Manage reception, hospitality, meeting room, and visitor experience services.
• Monitor vendor performance and ensure SLA/KPI compliance.
• Support employee engagement programs, events, and wellness initiatives.
• Conduct workplace audits for cleanliness, service quality, and compliance.
• Collaborate with HR, Security, IT, and Facilities teams for seamless operations.
• Track budgets, prepare reports, and drive continuous improvement initiatives.

Skills

Workplace & Employee Experience

Vendor Management

Hospitality & Event Management

Stakeholder Management

Customer Service Orientation

Communication & Problem Solving

Budget & Compliance Management

Education

Bachelor’s degree in Hospitality, Facility Management, Business Administration, or related field

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Role Summary: Manage day-to-day workplace experience and soft services operations to ensure a safe, productive, and engaging office environment for employees and visitors.

Key Responsibilities

Oversee housekeeping, pantry, cafeteria, pest control, and office upkeep services. Manage reception, hospitality, meeting room, and visitor experience services. Monitor vendor performance and ensure SLA/KPI compliance. Support employee engagement programs, events, and wellness initiatives. Conduct workplace audits for cleanliness, service quality, and compliance. Collaborate with HR, Security, IT, and Facilities teams for seamless operations. Track budgets, prepare reports, and drive continuous improvement initiatives.

Qualifications & Experience

Bachelor's degree in Hospitality, Facility Management, Business Administration, or related field. 7-9 years of experience in Workplace Experience, Corporate Services, Hospitality, or Facility Management, preferably in a office environment.

Key Skills

Workplace & Employee Experience Vendor Management Hospitality & Event Management Stakeholder Management Customer Service Orientation Communication & Problem Solving Budget & Compliance Management

Success Metrics

Employee Satisfaction Scores SLA/KPI Achievement Vendor Performance Service Quality & Audit Scores Workplace Experience Ratings

Location: On-site –Bangalore, Karnataka

Scheduled Weekly Hours: 48

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

At JLL, we help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.