Facility Coordinator

Jones Lang LaSalle Incorporated; Bengaluru; On-site; INR 480,000 - 620,000; Full time

Job summary

JLL in Bengaluru, KA, is seeking a Facility Coordinator – Soft Services to manage housekeeping, waste management, pest control, landscaping, reception and catering, ensuring a clean, safe, well‑maintained environment for occupants.

You will coordinate with vendors and contractors, monitor service levels and invoices, support basic building systems, uphold health and safety standards, and report on performance and improvement opportunities.

Qualifications

• Bachelor’s degree in facilities management, business administration, or related field, or equivalent work experience.
• 2-3 years of experience in facilities management, preferably in commercial real estate or corporate environments.
• Proven track record in vendor management and service coordination.

Responsibilities

• Oversee daily soft services operations including housekeeping, waste management, pest control, landscaping, reception, and catering.
• Coordinate with vendors and contractors; monitor performance against SLAs and KPIs; review invoices.
• Provide basic technical support and log work orders; escalate complex issues.
• Ensure health, safety, and regulatory compliance; maintain records and report incidents.
• Communicate with occupants and management; prepare performance reports.

Skills

Organisational skills

Multitasking

Communication

MS Office

Facility management software

Education

Bachelor’s degree in facilities management or related field

Tools

Facility management software

Building automation systems

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Position Overview

The Facility Coordinator – Soft Services is responsible for managing and coordinating all soft services operations within assigned facilities to ensure a clean, safe, and well‑maintained environment. This role requires strong organizational skills, vendor management capabilities, and basic technical knowledge to support seamless facility operations and enhance occupant satisfaction.

Key Responsibilities

• Soft Services Management: Oversee daily soft services operations including housekeeping, waste management, pest control, landscaping, reception services, and catering. Ensure all services meet established quality standards and contractual requirements. Conduct regular inspections to verify service delivery and identify areas for improvement. Manage service schedules and coordinate with vendors to minimise disruption to building occupants.
• Vendor Coordination and Management: Serve as primary point of contact for soft services vendors and contractors. Monitor vendor performance against service level agreements and KPIs. Review and approve invoices, tracking costs against budget allocations. Address service deficiencies promptly and implement corrective actions when needed.
• Basic Technical Support: Coordinate with technical services teams for minor repairs and maintenance issues. Perform basic troubleshooting of building systems including lighting, HVAC controls, and access systems. Log and track work orders through the facilities management system. Escalate technical issues requiring specialised expertise to appropriate teams.
• Health, Safety, and Compliance: Ensure all soft services activities comply with health and safety regulations. Maintain accurate records of inspections, incidents, and corrective actions. Coordinate emergency response procedures for soft services‑related incidents. Support sustainability initiatives including waste reduction and recycling programmes.
• Stakeholder Communication: Respond to occupant requests and complaints professionally and promptly. Provide regular updates to facility management on service performance and issues. Coordinate with building management on special events, moves, and facility changes. Prepare reports on service delivery metrics and improvement initiatives.

Required Qualifications

Education and Experience

• Bachelor’s degree in facilities management, business administration, or related field, or equivalent work experience.
• 2-3 years of experience in facilities management, preferably in commercial real estate or corporate environments.
• Proven track record in vendor management and service coordination.

Technical Knowledge

• Basic understanding of building systems including HVAC, lighting, plumbing, and electrical systems.
• Familiarity with building automation systems and facilities management software.
• Knowledge of health and safety regulations relevant to facility operations.
• Understanding of preventive maintenance principles and practices.

Skills and Competencies

• Strong organisational and multitasking abilities with attention to detail.
• Excellent communication and interpersonal skills for stakeholder engagement.
• Problem‑solving mindset with ability to respond quickly to operational issues.
• Proficiency in Microsoft Office Suite and facility management software platforms.
• Budget management and cost control awareness.

Location: On‑site –Bengaluru, KA

Scheduled Weekly Hours: 48

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.