Advanced After Sales Officer

Socomec Group; Mumbai; Presencial; INR 700.000 - 1.200.000; Jornada completa

Descripción de la vacante

Socomec Group seeks a proactive professional to manage daily field service activities and supervise engineers on customer sites. The role focuses on efficient planning, on-site issue resolution, and maintaining strong customer relations across projects.

You will coordinate with Sales and Project teams, own critical tasks, and ensure safe, compliant operations while delivering timely status reports to customers.

Responsabilidades

• Plan and schedule day-to-day field service activities.
• Assign engineers to daily service jobs based on customer requirements and technical expertise.
• Provide timely technical guidance and operational support to field engineers.
• Visit customers periodically to strengthen relationships and understand service requirements.
• Lead on-site diagnosis and resolution of major or critical customer issues.
• Coordinate with Sales and Project teams to ensure smooth project execution.
• Take direct ownership of critical projects and drive timely completion.
• Oversee system testing, commissioning, documentation, and handover to the customer.
• Conduct detailed technical analysis of site issues and prepare investigation reports.
• Review findings with management and incorporate inputs before finalizing reports.
• Present root cause analysis reports to customers and drive corrective actions through to closure.
• Ensure consistent use of PPE and compliance with safety requirements.
• Promote a zero-incident culture through regular safety talks and follow-ups.
• Monitor team KPIs and initiate improvement actions where required.

Descripción del empleo

Daily Operations and Technical Support

• Plan and schedule day-to-day field service activities.
• Assign engineers to daily service jobs based on customer requirements and technical expertise.
• Provide timely technical guidance and operational support to field engineers.
• Visit customers periodically to strengthen relationships and understand service requirements.
• Lead the on-site diagnosis and resolution of major or critical customer issues.

Project Execution

• Coordinate with Sales and Project teams to ensure smooth project execution.
• Take direct ownership of critical projects and drive timely completion.
• Oversee system testing, commissioning, documentation, and successful handover to the customer.

Technical Analysis and Customer Reporting

• Conduct detailed technical analysis of site issues and prepare clear, accurate investigation reports.
• Review findings with management and incorporate inputs before finalizing reports.
• Present root cause analysis reports to customers and drive corrective actions through to closure.

Safety and Performance Management

• Ensure consistent use of personal protective equipment and compliance with all safety requirements.
• Promote a zero-incident and zero-accident culture through regular safety talks and follow-ups.
• Monitor individual and team KPIs, follow up on performance, and initiate improvement actions where required.

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