Senior Service Engineer

Ecozen Solutions; Pune District; On-site; INR 500,000 - 1,000,000; Full time

Job summary

Ecozen Solutions in Pune, India invites a Field Service Engineer to troubleshoot, repair and maintain our equipment onsite across customer sites. You will diagnose complex technical problems and implement effective solutions to ensure equipment performance.

You will collaborate with cross-functional teams, conduct regular inspections and develop preventative measures, while maintaining precise records of service interactions for quality and traceability.

Responsibilities

• Troubleshoot and repair complex technical issues with our equipment.
• Provide on-site support and maintenance services to customers.
• Develop and implement effective solutions to improve equipment performance.
• Collaborate with cross-functional teams to resolve customer complaints.
• Conduct regular inspections to identify potential issues and develop preventative measures.
• Maintain accurate records of customer interactions and issue resolutions.

Job description

• Troubleshoot and repair complex technical issues with our equipment.
• Provide on-site support and maintenance services to customers.
• Develop and implement effective solutions to improve equipment performance.
• Collaborate with cross-functional teams to resolve customer complaints.
• Conduct regular inspections to identify potential issues and develop preventative measures.
• Maintain accurate records of customer interactions and issue resolutions.