Adobe Target Business Consultant (CRO)

eClerx; Mumbai; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

eClerx seeks an Adobe Target Business Consultant (CRO) to lead experimentation, personalization, and optimization initiatives for enterprise clients. You will design testing roadmaps, execute experiments, and translate results into business impact, collaborating with stakeholders across product, analytics, and development teams.

The role requires 6+ years in CRO/digital optimization, hands-on Adobe Target experience, and strong analytical and presentation skills to drive measurable improvements

Qualifications

• Bachelor's degree in Business, Marketing, Analytics, Economics, Engineering, or related field.
• 6+ years of experience in CRO, digital optimization, experimentation, personalization, or digital analytics.
• Hands-on experience with Adobe Target.
• Strong understanding of A/B testing methodologies and statistical concepts.
• Experience working with Adobe Analytics, Google Analytics, or similar analytics platforms.
• Ability to translate business problems into testable hypotheses.
• Strong analytical, presentation, and stakeholder management skills.

Responsibilities

• Develop and own optimization and experimentation roadmaps aligned with client business objectives.
• Identify customer journey friction points and conversion opportunities through quantitative and qualitative analysis.
• Conduct opportunity assessments and prioritize testing initiatives based on potential business impact.
• Define optimization strategies across acquisition, engagement, conversion, retention, and cross-sell journeys.
• Act as a trusted advisor to clients on personalization and experimentation best practices.
• Lead end-to-end A/B testing and multivariate testing programs.
• Facilitate hypothesis generation workshops with business and product teams.
• Create detailed test plans, success metrics, audience definitions, and measurement frameworks.
• Ensure proper test governance, prioritization, and experimentation discipline.
• Manage testing calendars and stakeholder alignment.

Skills

Adobe Target

A/B testing

Analytics

Stakeholder management

Education

Bachelor's degree

Tools

Adobe Analytics

Google Analytics

Job description

Job Title: Adobe Target Business Consultant (CRO)

Experience: 6+ Years

Practice: Adobe Experience Cloud / Digital Optimization

Role Overview

We are seeking an Adobe Target Business Consultant to lead experimentation, personalization, and conversion rate optimization (CRO) initiatives for enterprise clients. This role combines strategic consulting, customer experience optimization, analytics, and experimentation expertise to drive measurable business outcomes through data-driven decision-making.The ideal candidate will work closely with business stakeholders, product teams, analytics teams, and Adobe Target developers to identify optimization opportunities, design testing roadmaps, execute experimentation programs, and communicate business impact.

Key Responsibilities

• Develop and own optimization and experimentation roadmaps aligned with client business objectives.
• Identify customer journey friction points and conversion opportunities through quantitative and qualitative analysis.
• Conduct opportunity assessments and prioritize testing initiatives based on potential business impact.
• Define optimization strategies across acquisition, engagement, conversion, retention, and cross-sell journeys.
• Act as a trusted advisor to clients on personalization and experimentation best practices.
• Lead end-to-end A/B testing and multivariate testing programs.
• Facilitate hypothesis generation workshops with business and product teams.
• Create detailed test plans, success metrics, audience definitions, and measurement frameworks.
• Ensure proper test governance, prioritization, and experimentation discipline.
• Manage testing calendars and stakeholder alignment.

Adobe Target & Personalization

• Translate business requirements into Adobe Target use cases.
• Design audience segmentation and personalization strategies.
• Collaborate with technical teams for Adobe Target activity implementation.
• Support recommendations around automated personalization, recommendations, and experience targeting capabilities.
• Validate test setup and ensure alignment with business objectives.

Analytics & Insights

• Analyze behavioral, customer, and campaign performance data.
• Leverage Adobe Analytics, Customer Journey Analytics, or other analytics platforms to identify optimization opportunities.
• Interpret test results and derive actionable recommendations.
• Quantify business impact, revenue uplift, and customer experience improvements.
• Develop executive-level reporting and performance dashboards.

Stakeholder Management

• Partner with marketing, digital, product, UX, and analytics teams.
• Present testing strategies, insights, and recommendations to senior stakeholders.
• Drive adoption of experimentation culture across client organizations.
• Conduct regular business reviews and optimization performance updates.

Required Qualifications

• Bachelor's degree in Business, Marketing, Analytics, Economics, Engineering, or related field.
• 6+ years of experience in CRO, digital optimization, experimentation, personalization, or digital analytics.
• Hands-on experience with Adobe Target.
• Strong understanding of A/B testing methodologies and statistical concepts.
• Experience working with Adobe Analytics, Google Analytics, or similar analytics platforms.
• Ability to translate business problems into testable hypotheses.
• Strong analytical, presentation, and stakeholder management skills.

Preferred Qualifications

• Adobe Target Business Practitioner Certification.
• Experience with Adobe Experience Platform (AEP), RTCDP, or Adobe Journey Optimizer.
• Familiarity with UX research, customer journey mapping, and behavioral analytics tools.
• Understanding of experimentation statistics, confidence levels, significance, and test design.
• Experience within BFSI, Retail, Telecom, Travel, or other large enterprise environments.

Key Skills

• Adobe Target
• Experimentation Program Management
• Hypothesis Development
• Segmentation & Audience Strategy

Success Measures

• Increase in conversion rates and key business KPIs.
• Growth in experimentation velocity and testing maturity.
• Personalization adoption across customer journeys.
• Revenue uplift and customer experience improvements.
• Stakeholder satisfaction and strategic influence.
• Quality and scalability of optimization programs.