Admission counselor

Truewings Education Services; Bengaluru Urban; Vor Ort; INR 400.000 - 600.000; Vollzeit

Zusammenfassung

Truewings Education Services seeks a proactive Admission Counsellor to nurture education consultants and partners, equipping them with the knowledge and tools required to guide students through the admission journey. You will monitor progress and drive conversions with a data-driven approach.

The role requires a BA/MA in Business Administration, experience in customer-facing roles, and the ability to train teams.

Qualifikationen

• Bachelor’s or Master’s degree in Business Administration required.
• Experience in customer facing vertical (hospitality / aviation / customer care) preferred.
• Prior experience in managing or training a team is preferred.

Aufgaben

• Train admission consultants and counselors on college offerings, admission criteria, and FAQs.
• Monitor lead progress and support conversion from inquiry to registration.
• Design and maintain SOPs for student counselling and registration.
• Track registration conversions and report insights to management.
• Develop scripts and follow-up formats for post-selection communication.
• Coordinate with college admission teams for timely updates.
• Provide regular dashboards on consultant performance and conversion metrics.

Kenntnisse

Admission procedures knowledge

Communication skills

Interpersonal skills

Mentoring

Leadership

Team management

Target-driven

Conflict resolution

Ausbildung

Bachelor's or Master's in Business Administration

Jobbeschreibung

We are looking for a proactive and dynamic Admission Counsellor to lead nurture our education consultants / partners. Thecandidate will be responsible for equipping partners with the knowledge and tools necessary to guide students through the admission process. The role also involves closely monitoring the application journey and aimed at conversion.

Qualifications & Experience

Bachelor’s or Master’s degree in Business Administration. Haviing experience from any customer facing vertical ( preferably from hospitality / aviation / customer care etc)

Prior experience in managing or training a team is preferred.

Remuneration

4-6 LPA (Fixed + Incentives based on conversions)

Key Responsibilities

Training & Development:Conduct regular training sessions for admission consultants and their counselors on college offerings, admission criteria, benefits, and USPs.Ensure all consultants and their Counselors are aligned with updated information, FAQs, and communication guidelines. Conversion Strategy & Support:Work closely with consultants to monitor lead progress and follow up on shortlisted candidates.Guide consultants in handling objections and improve the conversion funnel from inquiry to registration.Personally assist in high-potential or escalated cases to close admissions. Process Management:Design amd Maintain SOPs for student counseling, documentation, and registration.Oversee the smooth execution of the selection process (counseling, interviews, documentation, etc.).Coordinate with college admission teams to get timely updates on student selections. Student Engagement & Closure:Develop scripts and follow-up formats for post-selection communication.Ensure that selected students receive all necessary guidance and reminders until registration fee is paid.Track and report registration conversion rates and identify gaps or bottlenecks. Reporting & Analysis:Maintain dashboards for consultant performance, student status, and conversion metrics.Provide regular reports to senior management and suggest improvements based on data insights.

Key Skills & Competencies

Strong knowledge of admission procedures and education systems (especially MBA/PGDM preferred).Excellent communication, interpersonal, and mentoring skills.Leadership and team management capability.Target-driven and result-oriented.Conflict resolution and objection-handling expertise.

Qualifications & Experience

Bachelor’s or Master’s degree in Business Administration. Haviing experience from any customer facing vertical ( preferably from hospitality / aviation / customer care etc)

Prior experience in managing or training a team is preferred.

Remuneration

4-6 LPA (Fixed + Incentives based on conversions)