Admission Counsellor

MSM Global Education; Gurugram District; On-site; INR 300,000 - 600,000; Full time

Job summary

MSM Unify in Gurugram is seeking an Admission Counsellor (Inside Sales) to engage with prospective students, understand study-abroad goals, and guide them toward suitable programs offered through MSM Unify.

The role requires strong communication, a customer-centric mindset, and the ability to convert inquiries into applications. You will handle inbound queries, conduct outbound follow-ups, maintain CRM records, and work toward achieving sales targets in a fast-paced environment.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or related field.
• MBA or relevant postgraduate qualification is an advantage.
• 0-3 years of experience in B2C sales, inside sales, or customer relationship management.
• Freshers with strong communication skills and a sales mindset are encouraged to apply.

Responsibilities

• Build and maintain strong relationships with prospective students and stakeholders.
• Handle inbound queries via phone calls, emails, and web chats regarding international study programs.
• Conduct outbound calls to follow up on leads and convert them into applications.
• Guide students in selecting suitable programs based on their career goals and preferences.
• Maintain accurate records of customer interactions in CRM systems.
• Analyze student feedback and resolve concerns or complaints in a timely manner.
• Identify trends and provide feedback to improve the student journey and service experience.
• Cross-sell relevant services and programs offered by the company.
• Achieve individual and team sales targets.

Skills

Verbal & written communication

Presentation & negotiation

Customer focus

CRM tools proficiency

MS Office proficiency

Target-driven

Relationship management

Education

Bachelor's degree in Business Administration/Marketing

MBA or postgraduate qualification

Tools

CRM Tools

MS Office Suite

Job description

Admission Counsellor (Inside Sales)

Company: MSM Unify
Location: Gurugram
Employment Type: Full-time
Experience: 0-3 Years

About MSM Unify

MSM Unify is a leading international education platform that connects students with universities across the globe. Our mission is to simplify the study-abroad journey by providing students with access to global educational opportunities, expert guidance, and a seamless application process.

Role Overview

We are looking for a Client Relationship Officer (Inside Sales) who will be responsible for engaging with prospective students, understanding their study-abroad aspirations, and guiding them toward suitable academic programs offered through MSM Unify.

The role requires strong communication skills, a customer-centric mindset, and the ability to convert inquiries into successful student applications.

Key Responsibilities

• Build and maintain strong relationships with prospective students and stakeholders.
• Handle inbound queries via phone calls, emails, and web chats regarding international study programs.
• Conduct outbound calls to follow up on leads and convert them into applications.
• Guide students in selecting suitable programs based on their career goals and preferences.
• Maintain accurate records of customer interactions in CRM systems.
• Analyze student feedback and resolve concerns or complaints in a timely manner.
• Identify trends and provide feedback to improve the student journey and service experience.
• Cross-sell relevant services and programs offered by the company.
• Achieve individual and team sales targets.

Eligibility Criteria

• Bachelors degree in Business Administration, Marketing, or a related field.
• MBA or relevant postgraduate qualification is an advantage.
• 03 years of experience in B2C sales, inside sales, or customer relationship management.
• Freshers with strong communication skills and a sales mindset are encouraged to apply.

Required Skills

• Excellent verbal and written communication skills.
• Strong presentation and negotiation abilities.
• Customer-focused approach with problem-solving skills.
• Basic computer proficiency and familiarity with CRM tools and MS Office.
• Ability to work in a fast-paced, target-driven environment.
• Strong interpersonal and relationship management skills.