Admission Counsellor

Acced Learning; Ernakulam; On-site; INR 300,000 - 500,000; Full time

Job summary

JAIN School of Future Technology (JSOFT) in Kochi, Kerala is seeking a dedicated Admission Counsellor for a full-time, on-site role. You will guide prospective students through programs, the admission process, and potential career opportunities, while handling inquiries via calls, emails, WhatsApp, and walk-ins.

The ideal candidate has 0–3 years experience in admissions or education sales, excellent English, and strong communication, counselling and CRM skills.

Qualifications

• Excellent communication and interpersonal skills for engaging students and parents.
• Strong counselling, sales and relationship-building abilities to convert enquiries.
• Experience in Admission Counselling, Academic Counselling or Educational Sales is preferred.
• Proficient in handling inbound/outbound calls and CRM software.

Responsibilities

• Counsel prospective students and parents on programs, eligibility, fees and admissions.
• Handle enquiries via phone, email, website, WhatsApp and walk-ins.
• Follow up regularly with leads to maximise admissions.
• Build and maintain relationships with students throughout the admission cycle.
• Maintain accurate CRM records of interactions.
• Coordinate with academic and administrative teams to ensure smooth onboarding.
• Participate in education fairs and promotional activities.
• Consistently achieve monthly admission targets while ensuring high student satisfaction.
• Student Counselling

Skills

Communication skills

Counselling skills

Sales & negotiation

CRM handling

Lead follow-ups

Education

Bachelor's degree

Master's degree advantageous

Tools

CRM software

Job description

About the Job:

Institution: Jain School of Future Technology (JSOFT)
Location: Kochi, Kerala (On-site)

Experience Required: 0-3 Years (Experience in Admissions, Counselling, Sales)
Employment Type: Full-time

Company Description:

JAIN School of Future Technology (JSOFT) is a mission-driven institution focused on breaking traditional barriers in education and employment in India. The school offers work-integrated programs, enabling students to learn directly from industry experts, tackle real-world challenges, and gain professional experience while earning their degree. Its flagship Work-Integrated BCA Programme combines strong academic foundations with immediate workplace exposure in dynamic professional settings. The school is committed to building skills, enhancing adaptability, and creating opportunities that help learners overcome socio-economic limitations. JAIN School of Future Technology is dedicated to shaping futures and redefining education through practical, career-focused learning.

Role Description:

The Admission Counsellor plays a vital role in guiding prospective students through their academic journey by providing comprehensive information about JSOFT's programs, admission process, and career opportunities. This is a full-time, on-site role based in Kochi.

The Admission Counsellor will be responsible for handling student enquiries through calls, emails, WhatsApp, and walk-ins, understanding students' educational aspirations, and counselling them on suitable programs. The role involves following up with prospective students, nurturing leads, and converting enquiries into successful admissions. The Admission Counsellor will also maintain accurate records in the CRM, coordinate with internal departments to ensure a seamless admission process, and contribute towards achieving monthly admission targets while delivering an exceptional student experience.

Qualifications:

• Candidates should possess excellent communication, interpersonal, and counselling skills to effectively engage with prospective students and parents.
• Candidates should have strong sales, negotiation, and relationship-building abilities with a passion for helping students make informed career decisions.
• Candidates should possess experience in Admission Counselling, Academic Counselling, Business Development, Customer Relationship Management, Telecalling, or Educational Sales. Experience in the education sector will be an added advantage.
• Candidates should be proficient in handling inbound and outbound calls, lead follow-ups, and CRM software.
• Bachelor's degree in any discipline is required. A Master's degree is an added advantage.
• Freshers with exceptional communication skills and a strong interest in educational counselling are encouraged to apply.
• Proficiency in English is mandatory. Knowledge of Malayalam and Hindi will be an added advantage.
• Candidates should possess strong organizational skills, target orientation, and the ability to work in a fast-paced environment while maintaining high levels of professionalism.

Key Responsibilities:

• Counsel prospective students and parents regarding academic programs, career opportunities, eligibility criteria, fee structure, and admission procedures.
• Handle enquiries received through phone calls, emails, website, WhatsApp, and walk-in visits.
• Conduct regular follow-ups with prospective students to maximize admission conversions.
• Build and maintain positive relationships with students throughout the admission cycle.
• Maintain accurate student information and interaction records in the CRM system.
• Coordinate with academic and administrative teams to ensure a smooth admission and onboarding process.
• Participate in education fairs, seminars, webinars, career guidance sessions, and promotional activities organized by the institution.
• Consistently achieve monthly admission targets while ensuring a high standard of student satisfaction.
• Student Counselling