Admission Counsellor

Digi Global; Delhi; On-site; INR 223,000 - 446,000; Full time

Job summary

Digi Global invites applications for an Admission Counsellor to be based on-site in Patel Nagar. You will engage with prospective learners, understand their goals, and guide them to suitable programs. The role requires managing inquiries across walk-ins, calls, and digital channels, while meeting admission targets.

The position emphasizes effective communication, teamwork with sales and academics, and a welcoming, professional presence for Digi Global throughout the admission process.

Qualifications

• Bachelor's degree or equivalent in any discipline; experience in counselling/admissions/education services is a plus.
• Strong interpersonal and communication skills to counsel prospective learners.
• Sales ability to convert leads into enrollments while maintaining ethical practices.
• Familiarity with course structures and guidance for learners.
• Proficiency with basic computer and CRM tools.

Responsibilities

• Conduct counselling sessions with prospective learners.
• Respond to inquiries via walk-ins, phone, and digital channels.
• Guide applicants through admission and enrollment processes.
• Maintain accurate records of interactions and leads.
• Collaborate with sales and academic teams to ensure smooth admissions.
• Assist in outreach initiatives and represent Digi Global professionally.

Skills

Interpersonal communication

Communication skills

Sales skills

Education knowledge

Fluency in English and local languages

Time management

Attention to detail

Multilingual ability

Education

Bachelor's degree

Tools

CRM software

Job description

Company Description

Digi Global is a growing education and training organization focused on helping learners access high-quality programs that support their career and personal development goals. The company offers a range of courses and services designed to meet diverse learner needs and support successful outcomes. Digi Global emphasizes learner-centric guidance, clear communication, and responsive support throughout the admission process. Team members collaborate to create a professional, inclusive environment where prospective learners feel informed and confident in their choices.

Role Description

The Admission Counsellor is a full-time, on-site role based in Patel Nagar. This role involves engaging with prospective learners, understanding their educational and career goals, and recommending suitable programs and courses. The Admission Counsellor will manage inquiries via walk-ins, phone calls, and digital channels, provide detailed information about offerings, and guide applicants through the admission and enrollment process. Day-to-day responsibilities include conducting counselling sessions, following up with leads, maintaining accurate records of interactions, and collaborating with the sales and academic teams to ensure a smooth admission experience. The role also includes meeting admission targets, supporting outreach initiatives, and representing Digi Global in a professional and welcoming manner.

Qualifications

• Candidates should possess strong Interpersonal Communication and Communication skills to effectively counsel and support prospective learners.
• Candidates should possess solid communication skills to handle inquiries, resolve concerns, and maintain a positive applicant experience.
• Candidates should possess Sales skills to convert leads into enrollments and meet admission targets in a structured, ethical manner.
• Candidates should possess Education-related knowledge or experience to understand course structures and advise learners appropriately.
• Relevant qualifications may include a bachelor’s degree in any discipline, experience in counselling, admissions, or education services, and proficiency with basic computer and CRM tools.
• Additional beneficial qualities include attention to detail, time management, fluency in English and local languages, and the ability to work collaboratively in a fast-paced environment.