Admission Counsellor

Truewings Education Services; Bengaluru Urban; On-site; INR 400,000 - 600,000; Full time

Job summary

Truewings Education Services is seeking an Admission Counsellor to lead the nurture of our education consultants and partners in Bengaluru. You will train consultants, monitor the admission journey, and drive conversions from inquiry to registration.

The role requires strong communication, mentoring, and leadership skills, with experience in customer-facing roles and knowledge of admission procedures. It offers a fixed salary with incentives based on conversions.

Qualifications

• Bachelor’s or Master's in Business Administration; MBA preferred.
• Experience in customer-facing roles (hospitality, aviation, or customer care).
• Prior experience in managing or training a team.
• Strong knowledge of admission procedures and education systems (MBA/PGDM preferred).

Responsibilities

• Lead nurture of education consultants and partners.
• Train consultants on college offerings, admission criteria, benefits, and USPs.
• Monitor lead progress and conversion funnel.
• Develop SOPs for counseling, documentation, and registration.
• Oversee the registration process and ensure timely completion.
• Track registration conversion rates and report insights to management.
• Close admissions for high-potential cases.
• Coordinate with college admission teams for timely updates.

Skills

Communication

Interpersonal skills

Mentoring

Leadership

Stakeholder management

Education

MBA

Job description

We are looking for a proactive and dynamic Admission Counsellor to lead nurture our education consultants / partners. Thecandidate will be responsible for equipping partners with the knowledge and tools necessary to guide students through the admission process. The role also involves closely monitoring the application journey and aimed at conversion.

Key Responsibilities:

Training & Development:

Conduct regular training sessions for admission consultants and their counselors on college offerings, admission criteria, benefits, and USPs.

Ensure all consultants and their Counselors are aligned with updated information, FAQs, and communication guidelines.

Work closely with consultants to monitor lead progress and follow up on shortlisted candidates.

Guide consultants in handling objections and improve the conversion funnel from inquiry to registration.

Personally assist in high-potential or escalated cases to close admissions.

Process Management:

Design amd Maintain SOPs for student counseling, documentation, and registration.

Oversee the smooth execution of the selection process (counseling, interviews, documentation, etc.).

Coordinate with college admission teams to get timely updates on student selections.

Student Engagement & Closure:

Develop scripts and follow-up formats for post-selection communication.

Ensure that selected students receive all necessary guidance and reminders until registration fee is paid.

Track and report registration conversion rates and identify gaps or bottlenecks.

Reporting & Analysis:

Maintain dashboards for consultant performance, student status, and conversion metrics.

Provide regular reports to senior management and suggest improvements based on data insights.

Strong knowledge of admission procedures and education systems (especially MBA/PGDM preferred).

Excellent communication, interpersonal, and mentoring skills.

Leadership and team management capability.

Target-driven and result-oriented.

Conflict resolution and objection-handling expertise.

Qualifications & Experience:

Bachelor’s or Master’s degree in Business Administration. Haviing experience from any customer facing vertical ( preferably from hospitality / aviation / customer care etc)

Prior experience in managing or training a team is preferred.

Remuneration: 4-6 LPA (Fixed + Incentives based on conversions)