Administrator (Support & Operations)

HCLTech; Gurugram District; On-site; INR 350,000 - 550,000; Full time

Job summary

HCL Technologies Limited in Gurugram, Haryana, is seeking an Administrator (Support & Operations) to manage end-user computing, hardware/software/network tickets, and asset provisioning. You will guide users, document issues, and ensure timely resolutions while maintaining CMDB records and supporting BYOD/mobile devices.

The role emphasizes frontline incident handling, SOP-based service delivery, and collaboration with infrastructure teams to keep users productive.

Qualifications

• Experience handling hardware, software and network ticketing.
• Ability to guide users with step-by-step instructions.
• Familiarity with asset management and incident resolution processes.

Responsibilities

• Address user tickets regarding hardware, software and networking.
• Walk customers through installing applications and peripherals.
• Diagnose problems with targeted questions and guided troubleshooting.
• Configure and provision mobile devices and laptops including BYOD.
• Record assets in CMDB and SharePoint and maintain asset registry.
• Provide priority support to VIP user requests.

Skills

Hardware support

Software troubleshooting

Networking basics

End user computing

Tools

CMDB

SharePoint

Patch Management

Job description

Career Opportunities: Administrator (Support & Operations) (145110)

Requisition ID145110-Posted11/10/2026

Weekdays support with ad-hoc weekend support if needed.

• Address user tickets regarding hardware, software and networking
• Walk customers through installing applications and computer peripherals
• Ask targeted questions to diagnose problems
• Guide users with simple, step-by-step instructions
• Test alternative pathways until the issue is resolved
• Configure and provision Mobile device and Laptops.
• Configure and provision BYOD devices.
• Ensure BYOD and Mobile device configuration request are completed on priority.
• Provide priority support to VIP user requests.
• Install operating system and applications on new and replacement systems
• Record assets in CMDB and SharePoint and maintain proper asset registry
• Replace Hardware components as per requirement
• Customize desktop applications to meet user needs
• Record technical issues and solutions in ticket logs
• Direct unresolved issues to the next level of support personnel
• Follow up with clients to ensure their systems are functional
• Help create technical documentation and manuals Infrastructure Management Services End user computing Service
• Desktop, Laptop end to end support
• Printer-Peripheral Support
• Mobile device Support
• Email ,Internet, Business Application assistance
• Patch Management
• Windows client side patch update
• Troubleshooting &resolution;
• Application L1 Support
• Incident Classification and routing to proper resolver group
• First Level Support based on SOP’s on Business Applications Service level management
• Service Level Administration
• Dashboard
• Reporting
• Asset Management
• IMAC Request Management
• Asset Audit & Compliance
• Asset Reconciliation with Finance Asset register
• Asset lifecycle Management

Key Responsibilities

Weekdays support with ad-hoc weekend support if needed.

• Address user tickets regarding hardware, software and networking
• Walk customers through installing applications and computer peripherals
• Ask targeted questions to diagnose problems
• Guide users with simple, step-by-step instructions
• Test alternative pathways until the issue is resolved
• Configure and provision Mobile device and Laptops.
• Configure and provision BYOD devices.
• Ensure BYOD and Mobile device configuration request are completed on priority.
• Provide priority support to VIP user requests.
• Install operating system and applications on new and replacement systems
• Record assets in CMDB and SharePoint and maintain proper asset registry
• Replace Hardware components as per requirement
• Customize desktop applications to meet user needs
• Record technical issues and solutions in ticket logs
• Direct unresolved issues to the next level of support personnel
• Follow up with clients to ensure their systems are functional
• Help create technical documentation and manuals Infrastructure Management Services End user computing Service
• Desktop, Laptop end to end support
• Printer-Peripheral Support
• Mobile device Support
• Email ,Internet, Business Application assistance
• Patch Management
• Windows client side patch update
• Troubleshooting &resolution;
• Application L1 Support
• Incident Classification and routing to proper resolver group
• First Level Support based on SOP’s on Business Applications Service level management
• Service Level Administration
• Dashboard
• Reporting
• Asset Management
• IMAC Request Management
• Asset Audit & Compliance
• Asset Reconciliation with Finance Asset register
• Asset lifecycle Management

Skill Requirements

Weekdays support with ad-hoc weekend support if needed.

• Address user tickets regarding hardware, software and networking
• Walk customers through installing applications and computer peripherals
• Ask targeted questions to diagnose problems
• Guide users with simple, step-by-step instructions
• Test alternative pathways until the issue is resolved
• Configure and provision Mobile device and Laptops.
• Configure and provision BYOD devices.
• Ensure BYOD and Mobile device configuration request are completed on priority.
• Provide priority support to VIP user requests.
• Install operating system and applications on new and replacement systems
• Record assets in CMDB and SharePoint and maintain proper asset registry
• Replace Hardware components as per requirement
• Customize desktop applications to meet user needs
• Record technical issues and solutions in ticket logs
• Direct unresolved issues to the next level of support personnel
• Follow up with clients to ensure their systems are functional
• Help create technical documentation and manuals Infrastructure Management Services End user computing Service
• Desktop, Laptop end to end support
• Printer-Peripheral Support
• Mobile device Support
• Email ,Internet, Business Application assistance
• Patch Management
• Windows client side patch update
• Troubleshooting &resolution;
• Application L1 Support
• Incident Classification and routing to proper resolver group
• First Level Support based on SOP’s on Business Applications Service level management
• Service Level Administration
• Dashboard
• Reporting
• Asset Management
• IMAC Request Management
• Asset Audit & Compliance
• Asset Reconciliation with Finance Asset register
• Asset lifecycle Management

Other Requirements

Weekdays support with ad-hoc weekend support if needed.

• Address user tickets regarding hardware, software and networking
• Walk customers through installing applications and computer peripherals
• Ask targeted questions to diagnose problems
• Guide users with simple, step-by-step instructions
• Test alternative pathways until the issue is resolved
• Configure and provision Mobile device and Laptops.
• Configure and provision BYOD devices.
• Ensure BYOD and Mobile device configuration request are completed on priority.
• Provide priority support to VIP user requests.
• Install operating system and applications on new and replacement systems
• Record assets in CMDB and SharePoint and maintain proper asset registry
• Replace Hardware components as per requirement
• Customize desktop applications to meet user needs
• Record technical issues and solutions in ticket logs
• Direct unresolved issues to the next level of support personnel
• Follow up with clients to ensure their systems are functional
• Help create technical documentation and manuals Infrastructure Management Services End user computing Service
• Desktop, Laptop end to end support
• Printer-Peripheral Support
• Mobile device Support
• Email ,Internet, Business Application assistance
• Patch Management
• Windows client side patch update
• Troubleshooting &resolution;
• Application L1 Support
• Incident Classification and routing to proper resolver group
• First Level Support based on SOP’s on Business Applications Service level management
• Service Level Administration
• Dashboard
• Reporting
• Asset Management
• IMAC Request Management
• Asset Audit & Compliance
• Asset Reconciliation with Finance Asset register
• Asset lifecycle Management