Administrator - Desk Side Services, AMT Asset Management Software

HCLTech; Thanjavur; On-site; INR 400,000 - 550,000; Full time

Job summary

HCL Technologies Limited in Tamil Nadu invites applications for an Administrator - Desk Side Services role within AMT Asset Management Software. You will provide onsite support for end-user devices and workplace technology, diagnose incidents, and ensure timely resolution.

Responsibilities include device swaps, IMACD fulfilment, coordinating with Service Desk, maintaining CMDB, and upholding SLA commitments while delivering clear communication to users and resolver teams.

Qualifications

• Onsite support for end-user devices and workplace technology.
• Diagnose and resolve hardware, software and endpoint incidents.
• Perform device swap, repair, IMACD and fulfilment activities.
• Coordinate with Service Desk and remote support teams for escalated issues.
• Maintain accurate asset inventory and CMDB updates following support activities.
• Work within the DSS Dedicated/Dispatch operating model and comply with SLA and closure requirements.
• Provide clear communication to users and relevant resolver/support teams.

Responsibilities

• Provide onsite support for end-user devices and workplace technology.
• Diagnose and resolve hardware, software and endpoint-related incidents.
• Perform device swap, repair, IMACD and fulfilment activities.
• Coordinate with Service Desk and remote support teams for escalated issues.
• Maintain accurate asset inventory and CMDB updates following support activities.
• Work within the DSS Dedicated/Dispatch operating model and comply with SLA and closure requirements.
• Provide clear communication to users and relevant resolver/support teams.

Skills

Onsite support

Incident diagnosis & resolution

Device swaps/IMACD

Service Desk coordination

CMDB & asset inventory

SLA compliance

Clear user communication

Job description

Career Opportunities: Administrator - Desk Side Services, AMT Asset Management Software (187500)

• Provide onsite support for end-user devices and workplace technology.
• Diagnose and resolve hardware, software and endpoint-related incidents.
• Perform device swap, repair, IMACD and fulfilment activities.
• Coordinate with Service Desk and remote support teams for escalated issues.
• Maintain accurate asset inventory and CMDB updates following support activities.
• Work within the DSS Dedicated/Dispatch operating model and comply with SLA and closure requirements.
• Provide clear communication to users and relevant resolver/support teams.

Key Responsibilities

• Provide onsite support for end-user devices and workplace technology.
• Diagnose and resolve hardware, software and endpoint-related incidents.
• Perform device swap, repair, IMACD and fulfilment activities.
• Coordinate with Service Desk and remote support teams for escalated issues.
• Maintain accurate asset inventory and CMDB updates following support activities.
• Work within the DSS Dedicated/Dispatch operating model and comply with SLA and closure requirements.
• Provide clear communication to users and relevant resolver/support teams.

Skill Requirements

• Provide onsite support for end-user devices and workplace technology.
• Diagnose and resolve hardware, software and endpoint-related incidents.
• Perform device swap, repair, IMACD and fulfilment activities.
• Coordinate with Service Desk and remote support teams for escalated issues.
• Maintain accurate asset inventory and CMDB updates following support activities.
• Work within the DSS Dedicated/Dispatch operating model and comply with SLA and closure requirements.
• Provide clear communication to users and relevant resolver/support teams.

Other Requirements

• Provide onsite support for end-user devices and workplace technology.
• Diagnose and resolve hardware, software and endpoint-related incidents.
• Perform device swap, repair, IMACD and fulfilment activities.
• Coordinate with Service Desk and remote support teams for escalated issues.
• Maintain accurate asset inventory and CMDB updates following support activities.
• Work within the DSS Dedicated/Dispatch operating model and comply with SLA and closure requirements.
• Provide clear communication to users and relevant resolver/support teams.