Administrator - Desk Side Services, AMT Asset Management Software

HCLTech; Gurugram District; Vor Ort; INR 450.000 - 600.000; Vollzeit

Zusammenfassung

Reckitt is seeking an Administrator for Desk Side Services to provide onsite user support, diagnose and resolve endpoint issues, and perform device-related tasks. You will coordinate with the Service Desk and remote teams, maintain asset records, and ensure SLA compliance while delivering strong user communication and support.

The role focuses on Windows endpoints, Microsoft 365, and enterprise ITSM environments, with preferred experience in global environments and ServiceNow or similar

Qualifikationen

• Hands-on experience in Desktop/Desk Side Support or EUC.
• Good troubleshooting knowledge of Windows endpoints and MS 365.
• Familiarity with endpoint management and enterprise ITSM environments.

Aufgaben

• Provide onsite Desk Side Support for Reckitt users and resolve incidents and service requests.
• Diagnose and resolve hardware, software and endpoint-related issues; perform device swaps and IMACD.
• Coordinate with Service Desk and remote teams for escalated issues; maintain asset inventory and CMDB.
• Adhere to SLA and provide clear communication to users and teams.

Kenntnisse

Desktop/Desk Side Support

Windows endpoints

Microsoft 365

Endpoint management

ITSM platforms

Customer service

Tools

ServiceNow

Jobbeschreibung

Career Opportunities: Administrator - Desk Side Services, AMT Asset Management Software (190774)

Requisition ID190774-Posted11/06/2026

Role Summary Provide onsite Desk Side Support for Reckitt users, ensuring effective resolution of end-user computing incidents and service requests while maintaining a high-quality user experience. Key Responsibilities Provide onsite support for end-user devices and workplace technology. Diagnose and resolve hardware, software and endpoint-related incidents. Perform device swap, repair, IMACD and fulfilment activities. Coordinate with Service Desk and remote support teams for escalated issues. Maintain accurate asset inventory and CMDB updates following support activities. Work within the DSS Dedicated/Dispatch operating model and comply with SLA and closure requirements. Provide clear communication to users and relevant resolver/support teams. Required Skills Hands-on experience in Desktop/Desk Side Support or EUC. Good troubleshooting knowledge of Windows endpoints, Microsoft 365, hardware and connectivity. Familiarity with endpoint management and enterprise ITSM environments. Strong customer service, communication and troubleshooting skills. Preferred: Experience supporting enterprise/global environments with ServiceNow or similar ITSM platforms.

Key Responsibilities

Role Summary Provide onsite Desk Side Support for Reckitt users, ensuring effective resolution of end-user computing incidents and service requests while maintaining a high-quality user experience. Key Responsibilities Provide onsite support for end-user devices and workplace technology. Diagnose and resolve hardware, software and endpoint-related incidents. Perform device swap, repair, IMACD and fulfilment activities. Coordinate with Service Desk and remote support teams for escalated issues. Maintain accurate asset inventory and CMDB updates following support activities. Work within the DSS Dedicated/Dispatch operating model and comply with SLA and closure requirements. Provide clear communication to users and relevant resolver/support teams. Required Skills Hands-on experience in Desktop/Desk Side Support or EUC. Good troubleshooting knowledge of Windows endpoints, Microsoft 365, hardware and connectivity. Familiarity with endpoint management and enterprise ITSM environments. Strong customer service, communication and troubleshooting skills. Preferred: Experience supporting enterprise/global environments with ServiceNow or similar ITSM platforms.

Skill Requirements

Role Summary Provide onsite Desk Side Support for Reckitt users, ensuring effective resolution of end-user computing incidents and service requests while maintaining a high-quality user experience. Key Responsibilities Provide onsite support for end-user devices and workplace technology. Diagnose and resolve hardware, software and endpoint-related incidents. Perform device swap, repair, IMACD and fulfilment activities. Coordinate with Service Desk and remote support teams for escalated issues. Maintain accurate asset inventory and CMDB updates following support activities. Work within the DSS Dedicated/Dispatch operating model and comply with SLA and closure requirements. Provide clear communication to users and relevant resolver/support teams. Required Skills Hands-on experience in Desktop/Desk Side Support or EUC. Good troubleshooting knowledge of Windows endpoints, Microsoft 365, hardware and connectivity. Familiarity with endpoint management and enterprise ITSM environments. Strong customer service, communication and troubleshooting skills. Preferred: Experience supporting enterprise/global environments with ServiceNow or similar ITSM platforms.

Other Requirements

Role Summary Provide onsite Desk Side Support for Reckitt users, ensuring effective resolution of end-user computing incidents and service requests while maintaining a high-quality user experience. Key Responsibilities Provide onsite support for end-user devices and workplace technology. Diagnose and resolve hardware, software and endpoint-related incidents. Perform device swap, repair, IMACD and fulfilment activities. Coordinate with Service Desk and remote support teams for escalated issues. Maintain accurate asset inventory and CMDB updates following support activities. Work within the DSS Dedicated/Dispatch operating model and comply with SLA and closure requirements. Provide clear communication to users and relevant resolver/support teams. Required Skills Hands-on experience in Desktop/Desk Side Support or EUC. Good troubleshooting knowledge of Windows endpoints, Microsoft 365, hardware and connectivity. Familiarity with endpoint management and enterprise ITSM environments. Strong customer service, communication and troubleshooting skills. Preferred: Experience supporting enterprise/global environments with ServiceNow or similar ITSM platforms.