Administrator - Desk Side Services, AMT Asset Management Software

HCLTech; Yerrampalli; Vor Ort; INR 420.000 - 600.000; Vollzeit

Zusammenfassung

HCL Technologies Limited invites applications for Administrator - Desk Side Services for the Reckitt engagement. The role focuses on onsite end-user support, resolving desktop incidents, and maintaining service quality across Windows endpoints and Microsoft 365.

You will work within the DSS model, coordinate with the Service Desk and remote teams, and ensure accurate asset tracking and CMDB updates while delivering strong customer service and clear communication.

Qualifikationen

• Hands-on experience in Desktop/Desk Side Support.
• Strong troubleshooting of Windows endpoints and Microsoft 365.
• Familiarity with ITSM tools like ServiceNow and enterprise support.

Aufgaben

• Provide onsite Desk Side Support for Reckitt users.
• Diagnose and resolve hardware, software, and endpoint issues.
• Perform device swaps, repairs, IMACD, and IT asset fulfillment.
• Coordinate with Service Desk and remote teams to resolve escalations.

Kenntnisse

Desk Side Support

Windows Endpoints

Microsoft 365

Endpoint Management

ITSM

Customer Service

Communication

Troubleshooting

Tools

ServiceNow

Jobbeschreibung

Career Opportunities: Administrator - Desk Side Services, AMT Asset Management Software (190784)

Requisition ID190784-Posted11/09/2026

Role Summary Provide onsite Desk Side Support for Reckitt users, ensuring effective resolution of end-user computing incidents and service requests while maintaining a high-quality user experience. Key Responsibilities Provide onsite support for end-user devices and workplace technology. Diagnose and resolve hardware, software and endpoint-related incidents. Perform device swap, repair, IMACD and fulfilment activities. Coordinate with Service Desk and remote support teams for escalated issues. Maintain accurate asset inventory and CMDB updates following support activities. Work within the DSS Dedicated/Dispatch operating model and comply with SLA and closure requirements. Provide clear communication to users and relevant resolver/support teams. Required Skills Hands-on experience in Desktop/Desk Side Support or EUC. Good troubleshooting knowledge of Windows endpoints, Microsoft 365, hardware and connectivity. Familiarity with endpoint management and enterprise ITSM environments. Strong customer service, communication and troubleshooting skills. Preferred: Experience supporting enterprise/global environments with ServiceNow or similar ITSM platforms.

Key Responsibilities

Role Summary Provide onsite Desk Side Support for Reckitt users, ensuring effective resolution of end-user computing incidents and service requests while maintaining a high-quality user experience. Key Responsibilities Provide onsite support for end-user devices and workplace technology. Diagnose and resolve hardware, software and endpoint-related incidents. Perform device swap, repair, IMACD and fulfilment activities. Coordinate with Service Desk and remote support teams for escalated issues. Maintain accurate asset inventory and CMDB updates following support activities. Work within the DSS Dedicated/Dispatch operating model and comply with SLA and closure requirements. Provide clear communication to users and relevant resolver/support teams. Required Skills Hands-on experience in Desktop/Desk Side Support or EUC. Good troubleshooting knowledge of Windows endpoints, Microsoft 365, hardware and connectivity. Familiarity with endpoint management and enterprise ITSM environments. Strong customer service, communication and troubleshooting skills. Preferred: Experience supporting enterprise/global environments with ServiceNow or similar ITSM platforms.

Skill Requirements

Role Summary Provide onsite Desk Side Support for Reckitt users, ensuring effective resolution of end-user computing incidents and service requests while maintaining a high-quality user experience. Key Responsibilities Provide onsite support for end-user devices and workplace technology. Diagnose and resolve hardware, software and endpoint-related incidents. Perform device swap, repair, IMACD and fulfilment activities. Coordinate with Service Desk and remote support teams for escalated issues. Maintain accurate asset inventory and CMDB updates following support activities. Work within the DSS Dedicated/Dispatch operating model and comply with SLA and closure requirements. Provide clear communication to users and relevant resolver/support teams. Required Skills Hands-on experience in Desktop/Desk Side Support or EUC. Good troubleshooting knowledge of Windows endpoints, Microsoft 365, hardware and connectivity. Familiarity with endpoint management and enterprise ITSM environments. Strong customer service, communication and troubleshooting skills. Preferred: Experience supporting enterprise/global environments with ServiceNow or similar ITSM platforms.

Other Requirements

Role Summary Provide onsite Desk Side Support for Reckitt users, ensuring effective resolution of end-user computing incidents and service requests while maintaining a high-quality user experience. Key Responsibilities Provide onsite support for end-user devices and workplace technology. Diagnose and resolve hardware, software and endpoint-related incidents. Perform device swap, repair, IMACD and fulfilment activities. Coordinate with Service Desk and remote support teams for escalated issues. Maintain accurate asset inventory and CMDB updates following support activities. Work within the DSS Dedicated/Dispatch operating model and comply with SLA and closure requirements. Provide clear communication to users and relevant resolver/support teams. Required Skills Hands-on experience in Desktop/Desk Side Support or EUC. Good troubleshooting knowledge of Windows endpoints, Microsoft 365, hardware and connectivity. Familiarity with endpoint management and enterprise ITSM environments. Strong customer service, communication and troubleshooting skills. Preferred: Experience supporting enterprise/global environments with ServiceNow or similar ITSM platforms.