Administrator (Support & Operations)

HCL Technologies Limited; Bengaluru; On-site; INR 420,000 - 640,000; Full time

Job summary

HCLTech is seeking a Desktop Support Specialist to deliver macOS and Windows support in Bengaluru. You will troubleshoot hardware/software, deploy and manage devices, and assist users to resolve incidents efficiently.

The role requires strong communication, problem solving, and teamwork, with experience in help desk processes and remote support tools. Join a global tech leader that emphasizes people-first service.

Qualifications

• Experience as a Desktop Support Specialist or similar role.
• Strong knowledge of Windows and Mac operating systems.
• Ability to diagnose and resolve hardware, software, and network issues.

Responsibilities

• Provide technical assistance for macOS-based hardware and software, troubleshoot issues, install and maintain systems.
• Install, configure, and maintain desktops, laptops, and peripherals.
• Respond to support requests via phone, email, or in-person.
• Document and track issues and resolutions in a ticketing system.

Skills

Windows OS

Mac OS

Remote desktop

Help desk software

Problem solving

Communication

Teamwork

Organization

Microsoft Certified Professional

Education

Microsoft Certified Professional

Tools

JAMF

Ticketing system

Job description

As a Desktop Support Specialist/Mac Support, you will be responsible for providing technical assistance and support related to computer systems, hardware, and software. You will respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.

Key Responsibilities

Providing technical assistance for macOS-based hardware and software, troubleshooting issues, installing and maintaining systems, and assisting users.

• Installing, configuring, and upgrading macOS, software applications, and drivers, sometimes involving deployment and management of devices using tools like Mobile Device Management (MDM) solutions (e.g., JAMF)
• Provide technical support and troubleshooting for hardware, software, and network issues.
• Install, configure, and maintain desktop and laptop computers, mobile devices, and peripherals.
• Assist with the setup and deployment of new equipment and software.
• Respond to support requests via phone, email, or in-person.
• Document and track issues and resolutions in a ticketing system

Skill Requirements

Proven experience as a Desktop Support Specialist or similar role.

• Strong knowledge of Windows and Mac operating systems.
• Familiarity with remote desktop applications and help desk software.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Relevant certifications (e.g. Microsoft Certified Professional) are a plus.

Other Requirements

Proven experience as a Desktop Support Specialist or similar role.

• Strong knowledge of Windows and Mac operating systems.
• Familiarity with remote desktop applications and help desk software.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Relevant certifications (e.g. Microsoft Certified Professional) are a plus.

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.