Administrator - Miscrosoft Windows,Microsoft Servers RDS,Touch Services

HCL Technologies Limited; Dadri; On-site; INR 350,000 - 520,000; Full time

Job summary

HCL Technologies Limited in Noida, Uttar Pradesh, seeks an Administrator for Remote Desktop Support with 1–3 years’ experience in Windows environments. You will support end users remotely, manage tickets, and coordinate with IT teams for service delivery and upgrades.

The role requires strong customer service, problem solving, and familiarity with Windows OS, MS Office, VPN, and related technologies. Night shifts may be required.

Qualifications

• Experience providing remote end-user support and troubleshooting Windows systems.
• Familiarity with Active Directory, SharePoint, and SCCM is desirable.
• Strong customer service and verbal communication skills.

Responsibilities

• Provide remote support via phone or chat for desktops, laptops, and peripherals.
• Coordinate with Level 3 support and vendors for issue resolution.

Skills

Remote Desktop Support

Windows Troubleshooting

Customer Service

VPN

Education

BS/BA in Computer Science or related

Tools

SharePoint

Active Directory

SCCM

VDI

Job description

Administrator - Miscrosoft Windows,Microsoft Servers RDS,Touch Services Administrator - Miscrosoft Windows,Microsoft Servers RDS,Touch Services India Job Description Administrator - Miscrosoft Windows,Microsoft Servers RDS,Touch Services Noida, Uttar Pradesh

Job Summary

As a member of the Remote Desktop Support team, the candidate will provide high quality support with very good customer service, technical expertise, and timeliness. This position has frequent contact with end users and peers. The candidate will support the end user remotely. The candidate will work in a team environment with a collaborative approach to resolving customer problems and supporting other members of the team. The candidate will also provide dispatch support to onsite technician. Job Description • As a Remote Desktop Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities: • Provide remote support over the phone or chat to customer that includes: • Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software. • Perform software updates, Configuration changes, or Software installations. • Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent. • Manage the ticket queue and ensure tickets are resolved and closed within the defined service • level agreement. • Respond to end-user requests for updates on ticket status and promptly follow up as needed. • Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement) • Coordinate with Level 3 support groups and project teams for service delivery enhancements, • maintenance and upgrades. • Hands on experience on Windows/MS Office Troubleshooting. • Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices. • Install software for and troubleshoot a wide range of applications. • Conduct remote troubleshooting, Guide users with simple, step-by-step instructions. • Understanding of SharePoint/Active Directory/Citrix-VDI/SCCM/App Packaging/Print Services technologies. Desired Qualifications: • BS/BA/BE in Computer Science, Information systems, or an equivalent combination of education or Experience: • One to three years of experience in service delivery and End user hardware and software • Configuration troubleshooting. • Experience with various desktop systems, operating systems, and diverse technical • environments. • Excellent customer service orientation and verbal communication skills. • Should be comfortable with night shifts. • Good Experience of Incident Management/ITIL Process.

Key Responsibilities

As a member of the Remote Desktop Support team, the candidate will provide high quality support with very good customer service, technical expertise, and timeliness. This position has frequent contact with end users and peers. The candidate will support the end user remotely. The candidate will work in a team environment with a collaborative approach to resolving customer problems and supporting other members of the team. The candidate will also provide dispatch support to onsite technician. Job Description • As a Remote Desktop Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities: • Provide remote support over the phone or chat to customer that includes: • Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software. • Perform software updates, Configuration changes, or Software installations. • Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent. • Manage the ticket queue and ensure tickets are resolved and closed within the defined service • level agreement. • Respond to end-user requests for updates on ticket status and promptly follow up as needed. • Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement) • Coordinate with Level 3 support groups and project teams for service delivery enhancements, • maintenance and upgrades. • Hands on experience on Windows/MS Office Troubleshooting. • Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices. • Install software for and troubleshoot a wide range of applications. • Conduct remote troubleshooting, Guide users with simple, step-by-step instructions. • Understanding of SharePoint/Active Directory/Citrix-VDI/SCCM/App Packaging/Print Services technologies. Desired Qualifications: • BS/BA/BE in Computer Science, Information systems, or an equivalent combination of education or Experience: • One to three years of experience in service delivery and End user hardware and software • Configuration troubleshooting. • Experience with various desktop systems, operating systems, and diverse technical • environments. • Excellent customer service orientation and verbal communication skills. • Should be comfortable with night shifts. • Good Experience of Incident Management/ITIL Process.

Skill Requirements

As a member of the Remote Desktop Support team, the candidate will provide high quality support with very good customer service, technical expertise, and timeliness. This position has frequent contact with end users and peers. The candidate will support the end user remotely. The candidate will work in a team environment with a collaborative approach to resolving customer problems and supporting other members of the team. The candidate will also provide dispatch support to onsite technician. Job Description • As a Remote Desktop Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities: • Provide remote support over the phone or chat to customer that includes: • Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software. • Perform software updates, Configuration changes, or Software installations. • Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent. • Manage the ticket queue and ensure tickets are resolved and closed within the defined service • level agreement. • Respond to end-user requests for updates on ticket status and promptly follow up as needed. • Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement) • Coordinate with Level 3 support groups and project teams for service delivery enhancements, • maintenance and upgrades. • Hands on experience on Windows/MS Office Troubleshooting. • Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices. • Install software for and troubleshoot a wide range of applications. • Conduct remote troubleshooting, Guide users with simple, step-by-step instructions. • Understanding of SharePoint/Active Directory/Citrix-VDI/SCCM/App Packaging/Print Services technologies. Desired Qualifications: • BS/BA/BE in Computer Science, Information systems, or an equivalent combination of education or Experience: • One to three years of experience in service delivery and End user hardware and software • Configuration troubleshooting. • Experience with various desktop systems, operating systems, and diverse technical • environments. • Excellent customer service orientation and verbal communication skills. • Should be comfortable with night shifts. • Good Experience of Incident Management/ITIL Process.

Other Requirements

As a member of the Remote Desktop Support team, the candidate will provide high quality support with very good customer service, technical expertise, and timeliness. This position has frequent contact with end users and peers. The candidate will support the end user remotely. The candidate will work in a team environment with a collaborative approach to resolving customer problems and supporting other members of the team. The candidate will also provide dispatch support to onsite technician. Job Description • As a Remote Desktop Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities: • Provide remote support over the phone or chat to customer that includes: • Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software. • Perform software updates, Configuration changes, or Software installations. • Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent. • Manage the ticket queue and ensure tickets are resolved and closed within the defined service • level agreement. • Respond to end-user requests for updates on ticket status and promptly follow up as needed. • Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement) • Coordinate with Level 3 support groups and project teams for service delivery enhancements, • maintenance and upgrades. • Hands on experience on Windows/MS Office Troubleshooting. • Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices. • Install software for and troubleshoot a wide range of applications. • Conduct remote troubleshooting, Guide users with simple, step-by-step instructions. • Understanding of SharePoint/Active Directory/Citrix-VDI/SCCM/App Packaging/Print Services technologies. Desired Qualifications: • BS/BA/BE in Computer Science, Information systems, or an equivalent combination of education or Experience: • One to three years of experience in service delivery and End user hardware and software • Configuration troubleshooting. • Experience with various desktop systems, operating systems, and diverse technical • environments. • Excellent customer service orientation and verbal communication skills. • Should be comfortable with night shifts. • Good Experience of Incident Management/ITIL Process.

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry‑leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.