SeniorAdministrator - Miscrosoft Windows,Microsoft Servers RDS,Touch Services

HCL Technologies Limited; Lucknow; On-site; INR 600,000 - 900,000; Full time

Job summary

HCL Technologies Limited is seeking a skilled Senior Administrator to provide remote end-user support for Windows platforms and Microsoft 365 across global locations. You will troubleshoot, resolve incidents, and ensure SLA adherence while working with remote tools.

The role requires strong English communication, knowledge of Windows 10/11, Intune/Endpoint Manager, and ITSM tooling like ServiceNow, with readiness for 24x7 support if needed. You will document issues, manage high-volume tickets.

Qualifications

• Strong knowledge of Windows 10/11 OS troubleshooting.
• Experience with Microsoft Office 365 suite (Outlook, Teams, SharePoint, OneDrive).
• Experience with Intune/Endpoint Manager and ITSM tool ServiceNow.
• Knowledge of VPN, DNS/DHCP, and basic network diagnostics.

Responsibilities

• Provide end-user support across global locations on the Windows platform.
• Troubleshoot, incident resolution, and ensure SLA adherence.
• Document issues and resolutions; handle high-volume tickets.

Skills

Windows troubleshooting

English communication

End-user support

Global support awareness

Tools

Microsoft Intune

Endpoint Manager

ServiceNow

RDP

AnyDesk

Quick Assist

Job description

Career Opportunities: SeniorAdministrator - Miscrosoft Windows,Microsoft Servers RDS,Touch Services (142869)

Requisition ID142869-Posted11/06/2026

We are seeking a skilled Remote Desktop Support Engineer to provide end-user support across global locations on the Windows platform. The role involves troubleshooting, incident resolution, and ensuring a seamless user experience through remote support tools while adhering to defined SLAs.

Skill Requirements

• Strong knowledge of Windows 10/11 OS troubleshooting
• Experience with Microsoft Office 365 suite (Outlook, Teams, SharePoint, OneDrive)
• Microsoft Intune / Endpoint Manager
• Understanding of: o TCP/IP, DNS, DHCP o VPN troubleshooting o Basic network diagnostics tools
• Experience with ServiceNow or equivalent ITSM tool
• Remote support tools (RDP, Quick Assist, AnyDesk, etc.)

Other Requirements

• Knowledge of device compliance and security policies
• Familiarity with Zscaler / VPN clients / Zero Trust models
• Strong communication skills (English mandatory)
• Ability to support global customers across time zones (24x7 shift readiness if required)
• Customer-focused mindset with strong problem-solving skills
• Ability to handle high-volume ticket environments
• Good documentation and reporting discipline