Administrator - Desk Side Services, AMT Asset Management Software

HCLTech; Chennai; On-site; INR 600,000 - 900,000; Full time

Job summary

HCL Technologies Limited is seeking an Administrator for Desk Side Services within AMT Asset Management Software. The role focuses on asset management, ITIL processes, and efficient incident handling.

You will collaborate to deliver high-quality code and support ongoing projects while responding to client requests, ensuring timely resolutions and customer satisfaction.

Qualifications

• In-depth knowledge of asset management services and tools.
• Strong analytical and problem-solving skills.
• Proficient in ticketing systems and incident management processes.
• Excellent communication and interpersonal skills.

Responsibilities

• Adhere to quality standards and regulatory requirements in asset management services.
• Provide on-call support and perform root cause analysis for recurring issues.
• Conduct knowledge base updates and training sessions for new hires.
• Resolve tickets within SLA using asset management software to track incidents.
• Strive for first call resolution and high CSAT by minimizing reopens.

Skills

Asset management knowledge

Analytical thinking

Ticketing/Incident management

Communication skills

Education

ITIL Foundation

Asset management certification

Tools

Asset management tools

Job description

Career Opportunities: Administrator - Desk Side Services, AMT Asset Management Software (191307)

Requisition ID191307-Posted11/09/2026

The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.

Key Responsibilities

• 1. Adhere To Quality Standards And Regulatory Requirements By Implementing Best Practices In Asset Management Services To Ensure Compliance With Company Policies.
• 2. Provide On-Call Support For Escalated Issues, Performing Root Cause Analysis Using Asset Management Tools To Identify And Rectify Recurring Problems.
• 3. Conduct Knowledge Base Updates And Management, Facilitating Training Sessions For New Hires And Coaching Analysts To Enhance Team Capabilities.
• 4. Independently Resolve Tickets Within The Agreed Service Level Agreement (Sla) For Ticket Volume And Response Time, Utilizing Asset Management Software To Track And Manage Incidents Effectively.
• 5. Ensure A Positive Customer Experience And High Customer Satisfaction (Csat) Scores By Striving For First Call Resolution And Minimizing Rejected Resolutions And Reopened Cases.

Skill Requirements

• 1. In-Depth Knowledge Of Asset Management Services And Tools.
• 2. Strong Analytical And Problem-Solving Skills.
• 3. Proficient In Ticketing Systems And Incident Management Processes.
• 4. Excellent Communication And Interpersonal Skills.

Other Requirements

• 1. Itil Foundation Certification (Optional But Valuable).
• 2. Certification In Asset Management (Optional But Valuable)