Administrator - Desk Side Services, AMT Asset Management Software

HCLTech; Hyderabad; On-site; INR 500,000 - 700,000; Full time

Benefits offered by this job

ITIL Foundation Certification (Option)

Asset Management Certification (Option

Job summary

HCL Technologies Limited in Hyderabad is seeking an Administrator for Desk Side Services within AMT Asset Management Software. The role focuses on asset management and ITIL-aligned processes, delivering high-quality code support and responding to client requests.

You will work with asset management tools, maintain knowledge bases, and ensure incident resolution within SLA while promoting CSAT and minimal ticket reopenings.

Qualifications

• In-Depth Knowledge Of Asset Management Services And Tools.
• Strong Analytical And Problem-Solving Skills.
• Proficient In Ticketing Systems And Incident Management Processes.
• Excellent Communication And Interpersonal Skills.

Responsibilities

• Adhere To Quality Standards And Regulatory Requirements By Implementing Best Practices In Asset Management Services To Ensure Compliance With Company Policies.
• Provide On-Call Support For Escalated Issues, Performing Root Cause Analysis Using Asset Management Tools To Identify And Rectify Recurring Problems.
• Conduct Knowledge Base Updates And Management, Facilitating Training Sessions For New Hires And Coaching Analysts To Enhance Team Capabilities.
• Independently Resolve Tickets Within The Agreed Service Level Agreement (SLA) For Ticket Volume And Response Time, Utilizing Asset Management Software To Track And Manage Incidents Effectively.
• Ensure A Positive Customer Experience And High Customer Satisfaction (CSAT) Scores By Striving For First Call Resolution And Minimizing Rejected Resolutions And Reopened Cases.

Skills

Asset management

ITIL

Ticketing systems

Communication

Education

Bachelor's degree in IT/CS

Tools

Asset management software

Ticketing system e.g. ServiceNow

Job description

Career Opportunities: Administrator - Desk Side Services, AMT Asset Management Software (191405)

Requisition ID191405-Posted11/09/2026

The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.

Key Responsibilities

• Adhere To Quality Standards And Regulatory Requirements By Implementing Best Practices In Asset Management Services To Ensure Compliance With Company Policies.
• Provide On-Call Support For Escalated Issues, Performing Root Cause Analysis Using Asset Management Tools To Identify And Rectify Recurring Problems.
• Conduct Knowledge Base Updates And Management, Facilitating Training Sessions For New Hires And Coaching Analysts To Enhance Team Capabilities.
• Independently Resolve Tickets Within The Agreed Service Level Agreement (Sla) For Ticket Volume And Response Time, Utilizing Asset Management Software To Track And Manage Incidents Effectively.
• Ensure A Positive Customer Experience And High Customer Satisfaction (Csat) Scores By Striving For First Call Resolution And Minimizing Rejected Resolutions And Reopened Cases.

Skill Requirements

• In-Depth Knowledge Of Asset Management Services And Tools.
• Strong Analytical And Problem-Solving Skills.
• Proficient In Ticketing Systems And Incident Management Processes.
• Excellent Communication And Interpersonal Skills.

Other Requirements

• Itil Foundation Certification (Optional But Valuable).
• Certification In Asset Management (Optional But Valuable)