Administrator - Desk Side Services, AMT Asset Management Software

HCL Technologies Limited; Pune District; On-site; INR 350,000 - 550,000; Full time

Job summary

HCL Technologies Limited in Pune, Maharashtra, is seeking an Administrator - Desk Side Services to provide deskside support for service requests and on-site problem resolution. You will work with IT teams including AV, network and printing services to ensure seamless operations.

The role emphasizes high-quality customer service, strong troubleshooting skills, and hands-on support across user devices, with participation in on-call rotations to support internal users at the site.

Qualifications

• Minimum 2 years’ deskside support experience.
• Experience with Dell/HP PCs and Windows OS.
• Strong diagnostics and troubleshooting skills.

Responsibilities

• Respond to complex desk side requests and resolve issues.
• Install hardware/software per requests and coordinate with users.
• Manage onsite AV equipment and room setups.
• Support AV/network/server/printing services as needed.
• Log incidents and tasks to meet service levels.

Skills

Deskside Support

Customer Service

Technical Troubleshooting

Hardware Repair

Windows OS Support

Mobile Device Support

AV Equipment Handling

Tools

Polycom AV Systems

Job description

Administrator - Desk Side Services, AMT Asset Management Software Administrator - Desk Side Services, AMT Asset Management Software India Job Description Administrator - Desk Side Services, AMT Asset Management Software Pune, Maharashtra

Job Summary

JOB SUMMARY As a member of the Site Services team the candidate will provide high quality support with very good customer service, technical expertise and timeliness. This position has frequent contact with users, peers and managers primarily face to face as deskside support for service requests and on-site problem resolution. The candidate will work in a team environment with a collaborative approach to resolving customer problems and supporting other members of the Site Services department. The candidate will also provide hands-on support to other IT teams including but not limited to Audio Visual, Network, Server and print services.

Essential Duties and Responsibilities

• Researches, resolves and responds to complex questions received via telephone calls or escalations, and provides support on services in accordance with current standards. Follows up with user to ensure problem is resolved satisfactorily.
• Acquires and maintains knowledge of relevant product offerings, current support policies, and methods of support delivery, in order to provide technically accurate solutions to users.
• Develops and provides technical coaching and mentoring to other desktop services staff and company associates.
• May act as product liaison for major products, working with other areas of IT, other departments and third‑party vendors to solve technical issues as needed.
• Installs new or upgraded hardware/software as assigned via service requests. Coordinates installation with the user and follows up to insure customer satisfaction.
• Must be able to manually lift up to thirty (30) pounds when moving and repositioning personal computers and ancillary equipment.
• Provide accurate and timely logging of customer incidents and tasks to meet agreed upon service levels.
• Demonstrate initiative and act independently to resolve problems.
• Participate as a member of the rotating IT on-call team that provides 24 hour support to internal customers. Not all sites require on-call participation.
• Participate in team projects as requested.
• Management of onsite AV Technical Management, including configuration & installation of AV devices.
• Perform routine testing and problem diagnosis for projectors, microphones, speakers, amplifiers & LCD/Plasma Displays.
• Perform preventative maintenance to resolve problem or identify resolution to appropriate vendor or manufacturer.
• Coordinate with AV equipment OEMs for resolution/workarounds, when required.
• Assist with company meetings/functions that require use of AV infrastructure (audio, video conferencing, webcasting, visual display or projection, and control system (AMX, Crestron) operations.
• Interact with client Customer Help Desk ticketing system to respond to end user requests.
• Coordinates with client staff to determine AV basic infrastructure requirements for any new conference room or media design.
• Setup and breakdown of all onsite meetings.
• Daily system testing to ensure equipment and room functionality.
• Responsible for escalating all “next level” break fix issues to their manager for resolution.
• Perform remote testing for local and regional offices.
• Ensure all AVS spaces are presentable for use.
• Polycom AV equipment management and configuration.
• Videoconferencing experience including operation, call set-up and equipment.
• Establishing and testing of individual and group VC sessions, i.e. meeting support, including consultation of users on best possible connection type.

Skills and Abilities

• Customer focused – Customer is #1 Attitude
• Personal accountability for results
• Detail oriented
• Strong analytical and troubleshooting skills
• High integrity
• Minimum of 2 years’ technical experience in providing Deskside Support
• PC hardware repair (Dell/HP), Windows system support, OS X Support
• Software installation/troubleshooting
• Performing Tech Refresh
• Mobile device support (iOS/iPhone/iPads) – excluding warranty hardware repair

Other Requirements

Information at a Glance

Why HCLTech?

At HCLTech, you’ll supercharge your potential. You’ll find your career. And you’ll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry‑leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8billion.