Accounts Receivable Caller

Business Integrity Services; Tiruchirappalli; On-site; INR 240,000 - 420,000; Full time

Benefits offered by this job

Two Way Cab Facilities

Attractive Incentives

Job summary

Business Integrity Services in Tiruchirappalli (Trichy) is hiring for an Insurance AR Caller for night shifts at our office. The role requires 1+ year of US healthcare AR calling experience and familiarity with payer policies and denial codes.

You will work with the AR team to resolve denials and ensure timely claim resolution. You will communicate with insurance providers, review EOBs, and document all actions.

Qualifications

• Minimum 1 year of US healthcare AR calling experience.
• Familiar with payer policies, denial codes, and claim resolution workflows.
• Proficient in working with RCM software and tools.
• Attention to detail and ability to work in a fast-paced environment.

Responsibilities

• Perform end-to-end follow-up on insurance claims with US healthcare payers.
• Handle denied, underpaid, and pending claims by analyzing root causes and taking corrective actions.
• Maintain call logs and document activities with accuracy.
• Contact insurance companies to obtain claim status and initiate necessary actions (appeals, corrections).
• Understand EOBs and denial codes for effective resolution.
• Collaborate with internal teams to resolve billing discrepancies and ensure timely claim resolution.
• Maintain productivity and quality standards per SLA.

Skills

AR calling

US payer rules

Rejection handling

Education

Graduate degree

Tools

RCM software

Job description

Job Title: Insurance AR Caller
Location: Trichy
Work Mode: Work from Office (WFO)
Shift: Night Shift
Experience Required: 1+ Years

Job Description

Roles and Responsibilities

• Perform end-to-end follow-up on insurance claims with US healthcare payers.
• Handle denied, underpaid, and pending claims by analyzing the root cause and taking corrective actions.
• Work on various insurance aging reports and maintain call logs with accurate documentation.
• Contact insurance companies to get claim status and initiate necessary actions (appeals, corrections, resubmissions).
• Understand and interpret Explanation of Benefits (EOBs) and denial codes.
• Collaborate with internal teams to resolve billing discrepancies and ensure timely claim resolution.
• Maintain productivity and quality standards as per SLA requirements.
• Stay updated on industry trends and payer-specific guidelines.

Key Skills Required

• An ability to identify and address common denial reasons and resolve rejections efficiently.
• Good understanding of the healthcare revenue cycle, including eligibility, charge entry, billing, AR follow-up, and payment posting.
• Capable of analyzing account status, identifying resolution pathways, and working with minimal supervision.
• Strong verbal and written English communication to interact with insurance representatives and internal teams effectively.

Mandatory Skills

• Minimum of 1 year of experience in US healthcare Insurance AR calling.
• Familiarity with payer policies, denial codes, and claim resolution workflows.
• Proficiency in working with RCM software and tools.
• Attention to detail and ability to work in a fast-paced environment.

Eligibility Criteria

• Graduate in any discipline.
• Must be willing to work night shifts from the office in Trichy.
• Prior experience in AR Calling is preferred.

Perks & Benefits

• Two Way Cab Facilities.
• Attractive Incentives.