Accounts Receivable Caller

Q Way Technologies; Chennai District; On-site; INR 260,000 - 420,000; Full time

Job summary

Q Way Technologies in Guindy, Chennai, is seeking an Accounts Receivable Caller for International Voice Process. The role requires 1+ year of US healthcare AR calling experience, with emphasis on CMS-1500 and physician billing. You will handle outbound calls to insurers, follow up on denials, and ensure timely reimbursements.

Excellent English communication and negotiation skills are essential. Work in a US shift from 5:30 PM to 2:30 AM IST, joining a growing team in Chennai.

Qualifications

• 1+ year of experience in US Healthcare AR calling or physician billing.
• Hands-on CMS-1500 and physician billing knowledge preferred.
• Strong understanding of US healthcare insurance, denials, and AR follow-up.

Responsibilities

• Handle AR activities for US healthcare physician billing.
• Make outbound calls to insurance payers regarding claim status and denials.
• Follow up on unpaid, denied, or underpaid CMS-1500 claims.
• Coordinate with internal teams to resolve claim issues and ensure timely reimbursements.
• Maintain accurate claim documentation and meet daily targets.
• Communicate professionally with US insurers and healthcare representatives.

Skills

US Healthcare AR calls

Physician Billing

CMS-1500 knowledge

English communication

Negotiation

Follow-up

US shift readiness

Job description

Position: Accounts Receivable Caller
Process: International Voice Process
Experience: Minimum 1+ Year
Location: Guindy, Chennai
Shift Timing: 5:30 PM 2:30 AM (US Shift)

Job Responsibilities

• Handle Accounts Receivable (AR) activities for US healthcare physician billing.
• Work on CMS-1500 (Physician Billing) claims and understand the overall billing cycle.
• Make outbound calls to insurance companies and payers regarding claim status, denials, payments, and outstanding balances.
• Follow up on unpaid, denied, rejected, and underpaid CMS-1500 claims.
• Analyze claim denials and identify the reasons for non-payment.
• Coordinate with internal teams to resolve claim-related issues and ensure timely reimbursement.
• Maintain accurate documentation and update claim/account information.
• Meet daily productivity, quality, and collection targets.
• Communicate professionally with US insurance companies and healthcare representatives.

Candidate Requirements

• Minimum 1+ year of experience in US Healthcare AR Calling / Physician Billing / Medical Billing / International Voice Process.
• Hands‑on knowledge of CMS-1500 and Physician Billing is preferred.
• Good understanding of US healthcare insurance, claims, denials, payment posting, and AR follow‑up.
• Excellent English communication and interpersonal skills.
• Willingness to work in the US shift.
• Good negotiation, follow‑up, and problem‑solving skills.
• Candidates with experience handling insurance calls and claim follow‑ups will be preferred.

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