Accounts Receivable

Sterling Customer Experience; Ahmedabad District, Chennai District, Mumbai; On-site; INR 210,000 - 350,000; Full time

Job summary

Sterling Customer Experience is hiring for voice-based roles focused on insurance claim status checks and eligibility verification. Freshers or 1+ year of experience in voice processes are welcome. Shifts run 8pm–5am or 5:30pm–2:30am, with drop support available, at sites in Mumbai/Chennai/Ahmedabad.

Educational qualification can be any undergraduate or graduate. Responsibilities include outbound calls, denial documentation, AR reports, and SLA-driven performance in a collaborative team

Qualifications

• Freshers or 1+ year experience in voice-based roles.

Responsibilities

• Outbound calls to insurance for claim status and eligibility verification.
• Denial documentation and further action.
• Calling insurance carriers based on the appointment received by the clients.
• Working on outstanding claims reports/account receivable reports received from the client or generated from the specific client software.
• Calling insurance companies to get the status of the unpaid claims.
• Willing to work in any voice-based process as required (Insurance Follow Up, Patient calling, Provider Outreach Program etc).
• Maintain the individual daily logs.
• Performs assigned tasks/ completes targets with speed and accuracy as per client SLAs.
• Work cohesively in a team setting. Assist team members to achieve shared goals.
• Compliance with Medusinds Information Security Policy, client/project guidelines, business rules and training provided, companys quality system and policies.
• Communication / Issue escalation to seniors if there is any in a timely manner.

Education

Any Undergraduate or Graduate

Job description

Location: Mumbai/ Chennai/ Ahmedabad

Shift Time: 8pm to 5am / 5:30pm to 2:30am ( Only drop will be provided)

Experience: Freshers & 1+ year of experience into voice

Educational Qualifications: Any Under Graduate or Graduate

Job Description:

• Outbound calls to insurance for claim status and eligibility verification.
• Denial documentation and further action.
• Calling the insurance carrierse based on the appointment received by the clients.
• Working on the outstanding claims reports/account receivable reports received from the client or generated from the specific client software.
• Calling insurance companies to get the status of the unpaid claims.
• Willing to work in any process pertaining to voice based on the requirements (Insurance Follow UP, Patient calling, Provider Outreach Program etc.
• Maintain the individual daily logs.
• Performs assigned tasks/ completes targets with speed and accuracy as per client SLAs.
• Work cohesively in a team setting. Assist team members to achieve shared goals.
• Compliance with Medusinds Information Security Policy, client/project guidelines,business rules and training provided, companys quality system and policies.
• Communication / Issue escalation to seniors if there is any in a timely manner.

Contact - Gayatri - 9152556666/ Ishika - 8879042719