Accounting Operations Sr. Analyst

Ribbon Communications; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Ribbon Communications is seeking a proactive Collections Specialist to manage overdue invoices by phone and email, prioritise accounts by risk and ageing, and document actions in the ERP system. The role requires strong English communication, a professional phone presence, and solid knowledge of accounting and MS Office.

You will collaborate with Order Management, Sales and Legal to resolve disputes, escalate high-risk cases, and provide weekly status updates with recommendations to management.

Qualifications

• 5 years’ experience in a multinational company in customer collections.
• Excellent verbal and written English; a second language helpful.
• Excellent telephone presence: professional and courteous.
• Highly organised with strong attention to detail.
• Ability to establish a daily work routine and prioritise tasks.
• Proficient in MS Office; Excel is essential.
• General knowledge of accounting and finance.
• ERP software proficiency required; Oracle experience preferred.
• Motivated self-starter able to work independently or in a team.

Responsibilities

• Proactively contact customers by phone and email to follow up on overdue invoices and secure payment commitments.
• Prioritise collection activity based on ageing, customer risk, payment history, and business impact.
• Maintain accurate collection notes, promised payment dates, dispute status, and follow-up actions in the ERP/collections system.
• Escalate high-risk accounts, unresolved disputes, and repeated non-payment issues to management in a timely manner.
• Analyse, research, and coordinate resolution of issues preventing customer payment with cross-functional teams.
• Document and communicate collection status on all accounts weekly or as needed with recommendations.
• Build and maintain professional relationships with customers to encourage timely payment and issue resolution.
• Maintain customer contact lists, internal and external contacts, and customer/payment history.
• Generate AR ageing reports and other ad-hoc reports as required.

Skills

Collections experience

English communication

Phone presence

Organisational skills

Daily planning

Excel

Accounting & finance

ERP software proficiency

Self-starter

Multinational experience

Tools

Oracle ERP

MS Office Suite

Job description

Responsibilities

• Proactively contact customers by phone and email to follow up on overdue invoices and secure payment commitments.
• Prioritise collection activity based on ageing, customer risk, payment history, and business impact.
• Maintain accurate collection notes, promised payment dates, dispute status, and follow-up actions in the ERP/collections system.
• Escalate high-risk accounts, unresolved disputes, and repeated non-payment issues to management in a timely manner.
• Analyse, research, and coordinate resolution of internal or external issues preventing customer payment, working with Order Management, Sales, Legal, and other relevant teams.
• Document and communicate collection status on all accounts on a weekly basis, or as needed, to the management team with recommendations on how issues should be resolved.
• Build and maintain professional relationships with customers to encourage timely payment and effective issue resolution.
• Maintain customer contact lists, internal and external contacts, and customer/payment history.
• Generate AR ageing reports and other ad-hoc reports as required.

Responsibilities

• Proactively contact customers by phone and email to follow up on overdue invoices and secure payment commitments.
• Prioritise collection activity based on ageing, customer risk, payment history, and business impact.
• Maintain accurate collection notes, promised payment dates, dispute status, and follow-up actions in the ERP/collections system.
• Escalate high-risk accounts, unresolved disputes, and repeated non-payment issues to management in a timely manner.
• Analyse, research, and coordinate resolution of internal or external issues preventing customer payment, working with Order Management, Sales, Legal, and other relevant teams.
• Document and communicate collection status on all accounts on a weekly basis, or as needed, to the management team with recommendations on how issues should be resolved.
• Build and maintain professional relationships with customers to encourage timely payment and effective issue resolution.
• Maintain customer contact lists, internal and external contacts, and customer/payment history.
• Generate AR ageing reports and other ad-hoc reports as required.

Qualifications

• 5 years’ previous experience in a multinational company in a customer collections role.
• Excellent verbal and written communication skills in English; a second language would be advantageous.
• Excellent telephone presence: professional and courteous, with the ability to foster strong relationships with internal and external customers.
• Highly organised with strong attention to detail.
• Ability to establish a daily work routine and prioritise tasks to ensure maximum daily collection efforts.
• Proficient in all MS Office applications; Excel is essential.
• General knowledge of accounting and finance.
• Proficiency in ERP software is required; Oracle experience is preferred.
• Due to the nature of the workload during peak seasons, such as year end and quarter end, there may be periods in which time off cannot be guaranteed.
• Must be a motivated self-starter with a proactive personality who is able to work independently or as part of a team.

Please Note

All qualified applicants will receive consideration for employment without regard to race, age, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, on the basis of disability, or other characteristic protected by applicable law.