Account Manager SMB Upsells

Birdeye; Gurugram District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Birdeye seeks an Account Manager (Upsells) to reach out to existing customers, upsell new products, and resolve queries. The role focuses on building trust, maintaining healthy relationships, and promoting loyalty across multi-location brands.

The candidate should have 2+ years in SaaS sales, excellent communication, and a consultative approach. Shift timing is 6:30 PM – 3:30 AM IST, with responsibilities spanning training and customer advocacy.

Qualifications

• Minimum 2+ years of Saas sales experience.
• Excellent oral and written communication skills.
• Consultative approach & stakeholder management.
• Deep customer empathy.
• Understanding of SMB space, particularly in the specified vertical.
• Exceptional Saas product knowledge.
• Ability to effectively manage delicate customer situations.
• Organized and reliable - able to work with little direction when necessary.

Responsibilities

• Encourages Customers to Upgrade their Products.
• Enhances Customer Training.
• Evaluates and Analyzes Customer Needs.
• Builds Trust and Transparency with Clients.
• Acts as a Customer Advocate.
• Promotes Customer Loyalty.
• Develops Healthy Customer Relationship.

Skills

SaaS sales

Customer empathy

Communication skills

Stakeholder management

Consultative selling

Organized & reliable

SMB understanding

Product knowledge

Customer advocacy

Education

Bachelor’s degree

Tools

Salesforce CRM

Job description

Job Description:

Birdeye builds AI coworkers for multi-location brands. Jay for marketing, Myna for operations, and Robin for customer experience orchestrate AI agents to win AI visibility, book appointments, and drive consistent CX at every location. They run on BirdAI, the Agent OS built on 13 years of multi-location data infrastructure and 3,000+ integrations. BirdAI consolidates every signal, reasons with industry, brand and location context, and acts autonomously or with a human in the loop.

Birdeye is trusted by the world's largest multi-location brands across healthcare, dental, restaurants, financial services, auto, retail, and property management. G2 ranks Birdeye #1 in Enterprise Multi-Location Marketing Platforms and named it to the 2026 Best Agentic AI Products list. Learn more at birdeye.com.

As an Acoount Manager (Upsells), your primary function is to reach out to the existing customers to update them of the new products & services launched & explain the need of the same to their business. In this individual contributor role, you will need to upsell & resolve existing queries of the customers. You would be responsible to Encourage customers to upgrade their services, develop healthy customer relationships, build trust and transparency with the client & promote customer loyalty.

Shift Timings – 6:30 PM – 3:30 AM IST

Responsibilities

• Encourages Customers to Upgrade their Products
• Enhances Customer Training
• Evaluates and Analyzes Customer Needs
• Builds Trust and Transparency with Clients
• Acts as a Customer Advocate
• Promotes Customer Loyalty
• Develops Healthy Customer Relationship

Requirements

• Minimum 2+ years of Saas sales experience
• Customer experience champion.
• Excellent oral and written communication skills.
• Consultative approach & stakeholder management.
• Deep customer empathy.
• Understanding of SMB space, particularly in the specified vertical.
• Exceptional Saas product knowledge.
• Ability to effectively manage delicate customer situations
• Organized and reliable - Able to work as a team with little direction when necessary
• Knowledge of Salesforce CRM a plus.
• Bachelor’s degree.