Account Manager - BFSI

Gnani AI; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Gnani AI seeks a Customer Success Manager to manage existing accounts, deliver ongoing client support, and drive revenue through upsell and cross-sell opportunities. You will own the customer lifecycle, resolve issues promptly, and collaborate with internal teams to ensure high satisfaction while accounts remain active.

You will work with cross-functional colleagues to address client questions and ensure successful onboarding, training, and ongoing value delivery across Gnani AI’s offerings.

Qualifications

• 3+ years proven experience as a Customer Success Manager or similar role.
• Experience in SAAS organizations.
• Experience dealing with large and mid-size Enterprise customers in India.
• Quota carrying experience.
• Strong communication and relationship-building skills.

Responsibilities

• Define success milestones for clients and employees to work toward.
• Assist customers with setup and navigation of programs.
• Promote the value of Gnani.ai’s software and service.
• Upsell/cross-sell Gnani.ai’s software and service.
• Promote value through customer experience.
• Assist in creating training materials and courses.
• Review complaints and concerns to improve customer experience.
• Assist in conducting customer workshops periodically.

Skills

Customer success management

SAAS

Enterprise customer handling

Communication skills

Education

Bachelor or MBA degree

Tools

APIs

Job description

We are looking for a Customer Success Manager who can farm into existing accounts, provide ongoing support to our clients and network with them. The candidate should carry a Revenue target for upselling & cross selling into their customer base, contribute to building relationships and minimize churn rates.

Ultimately, you will own Customer lifecycle, work directly with clients to up-sell, cross sell & help solve their problems and ensure their satisfaction while they are an active account with us. You will also work closely with other employees to ensure customer questions and concerns are addressed in a timely manner.

Key Responsibilitie

• .Define success milestones for the clients and employees to work toward
• sAssist customers with setting up and navigating various program
• sPromote the value of Gnani.ai’s software & service
• sUpsell/ Cross-sell Gnani.ai’s software & service
• sPromote value through customer experienc
• eAssist in creating training courses and educational material
• sReview customer complaints and concerns and seek to improve the customer experience
• .Assist in conducting Customer Workshops on a periodical basi

s

Candidate Perso

• naProven work experience as a Customer Success Manager or similar role for a minimum of three yea
• rsWorking in a SAAS organization is desirabl
• e.Experience in dealing with large and mid size Enterprise customers in Ind
• iaShould have a quota carrying experien
• ceExceptional ability to communicate and foster positive business relationshi
• psSAAS, Contact centre Technical skills & Clear grasp of digital technology stacks - API's, middleware, ecosystems and the ability to envision solutions is a pl
• usExperience in working with a diverse group- Developers, Program Managers, Sales, Pre-sales is require
• d.A bachelor or MBA degree is preferre
• d.This role requires fair amount of travel meeting your clients and working from the office locatio