Account Manager - Sales

Ingram Micro Inc.; Chennai District; On-site; INR 300,000 - 420,000; Full time

Job summary

Ingram Micro is seeking a customer-facing professional to handle initial calls, answer questions about products and services, and guide callers to the right resources. The role involves researching orders, shipment status, and returns while documenting concerns and trends for internal action.

The candidate should have a four-year degree and 3+ years of relevant experience, including at least 1 year in a related position, enabling independent work under general supervision.

Qualifications

• Four year college degree (or additional experience in a related field) and 3 years functional experience including a minimum 1 year position specific experience.

Responsibilities

• Takes initial customer calls and answers general questions regarding company products and services.
• Refers callers to appropriate resources including inbound sales, billing, technical support, etc.
• Follows-up to customer inquiries regarding orders, shipment tracing, returned goods, etc.
• May determine caller eligibility for technical support and transfers calls to technical support queues.
• Data entry and use of internal databases to answer customer questions and write internal/external non-technical documentation.
• Documents customer concerns and forwards complaint trends to appropriate departments.

Skills

Customer service

Communication

Data entry

Education

Bachelor's degree or higher

Tools

CRM software

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description: Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart.

Position Summary:

Takes initial customer calls and answers general questions regarding company products and services. Refers callers to appropriate resources including inbound sales, billing, technical support, etc. Follows-up to customer inquiries regarding orders, shipment tracing, returned goods, etc. May determine caller eligibility for technical support and transfers calls to technical support queues. Other responsibilities include data entry, use of internal databases to answer customer questions and writing internal/external non-technical documentation. Documents customer concerns and forwards complaint trends to appropriate departments.

What you bring to the role:

Established and productive professional individual contributor. Works independently with general supervision. Problems faced are difficult and may be complex. May influence others within the job area through explanation of facts, policies and practices. Works on moderate to complex projects. Uses company standard policies and procedures to resolve a variety of issues. Exercises judgment within defined procedures and practices to determine appropriate action. Receives moderate level of guidance. Work is reviewed for soundness of judgment and overall accuracy. General proficiency with various tools, systems, and procedures required to accomplish the job. May need to consult with Senior/Specialist staff members on some technical issues. A four year college degree (or additional experience in a related field) and 3 years functional experience including a minimum 1 year position specific experience.

With us, you’ll make technology happen in surprising ways. It’ll be a fun journey! It’s no surprise that technology powers the planet. But what might surprise you is that Ingram Micro has the ability to reach more than 90% of the global population. By joining us, you make Ingram Micro’s contribution a reality: helping businesses grow, supporting industries from healthcare to education with their technology, or even connecting the world.

What’s in it for you?

• We take great care of our people, everyone is made to feel welcome, and opportunities to grow apply to all.

But the prospect of shaping the future through technology is something you’re unlikely to find anywhere else. Let’s shape tomorrow.