Associate Professional - Customer Support

Ingram Micro; India; On-site; INR 300,000 - 500,000; Full time

Job summary

Ingram Micro India is seeking an entry-level professional to handle initial customer calls and answer general questions about products and services. You will refer customers to appropriate resources, follow up on inquiries, and document concerns for internal analysis.

Supervision is provided as you learn and grow within the role. Responsibilities include data entry and use of internal databases to support customer questions, with opportunities to transfer callers to technical support queues when

Qualifications

• Entry-level professional, supervision by senior staff.
• Typically 0-2 years functional experience.
• Standard policies and procedures are followed to resolve issues.

Responsibilities

• Takes initial customer calls and answers general questions regarding company products and services.
• Refer callers to appropriate resources including inbound sales, billing, technical support, etc.
• Follows up on customer inquiries regarding orders, shipment tracing, returned goods, etc.
• Documents customer concerns and forwards complaint trends to appropriate departments.

Skills

Customer service basics

Communication skills

Education

Four year college degree or equivalent

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description: Position Summary: Takes initial customer calls and answers general questions regarding company products and services. Refers callers to appropriate resources including inbound sales, billing, technical support, etc. Follows-up to customer inquiries regarding orders, shipment tracing, returned goods, etc. May determine caller eligibility for technical support and transfers calls to technical support queues. Other responsibilities include data entry, use of internal databases to answer customer questions and writing internal/external non-technical documentation. Documents customer concerns and forwards complaint trends to appropriate departments.

What you bring to the role: Entry-level professional individual contributor on a project or work team. Work is closely supervised. Problems faced are not typically difficult or complex. Explains facts, policies and practices related to job area. Works on projects of limited scope and complexity. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. Uses company standard policies and procedures to resolve issues in which answers can be readily obtained. Work is reviewed regularly by supervisor or more senior peers. Requires broad theoretical knowledge typically acquired from advanced education. Typically requires a four year college degree or equivalent experience and 0-2 years functional experience.

With us, you’ll make technology happen in surprising ways. It’ll be a fun journey! Learn more at http://careers.ingrammicro.com

It’s no surprise that technology powers the planet. But what might surprise you is that Ingram Micro has the ability to reach more than 90% of the global population. By joining us, you make Ingram Micro’s contribution a reality: helping businesses grow, supporting industries from healthcare to education with their technology, or even connecting the world. What’s in it for you? Well, we take great care of our people, everyone is made to feel welcome, and opportunities to grow apply to all. But the prospect of shaping the future through technology is something you’re unlikely to find anywhere else. Let’s shape tomorrow.