Account Manager - Marketing Agency [B2B]

Zensciences; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Zensciences, Bengaluru-based B2B marketing agency, is seeking an Account Manager to lead enterprise client relationships and drive delivery across cross-functional teams. You will own client engagement, align strategies with business goals, and ensure high-quality outputs.

In this role, you will coordinate with content, creative, digital, and production teams, manage timelines, and maintain revenue health through proactive engagements.

Qualifications

• 3–5 years of experience in account management within agency or marketing environments.
• Strong understanding of B2B marketing for enterprise clients.
• Experience managing multiple workstreams across content, creative, digital, web and campaigns.
• Excellent communication and stakeholder management skills.
• High ownership mindset with operational discipline.

Responsibilities

• Build and manage relationships with client stakeholders across B2B accounts.
• Understand client priorities and marketing goals deeply.
• Coordinate between clients and internal teams to align on deliverables.
• Drive delivery across creative, digital, content, web and campaign workstreams.
• Support account growth, upsell opportunities, and account health.
• Mentor junior team members where needed.
• Lead problem solving and clear communication across teams.

Skills

Account management

Client servicing

Project leadership

Stakeholder management

B2B marketing

Coordination

Communication

Job description

Reporting to: Account Director / Business Director

About Zensciences

Zensciences is one of India’s largest independent B2B marketing agencies, working with global enterprises and fast-growth technology companies. We blend creativity, digital, advisory, and storytelling to help brands build relevance, reputation, and recall in complex B2B environments.

At Zensciences, account management is not just servicing — it is leadership, problem solving, delivery ownership, and long-term relationship building.

Role Purpose

This role exists to ensure that enterprise accounts are managed with strong ownership, operational discipline, responsiveness, and contextual understanding.

Success in this role looks like:

• strong client trust in enterprise marketing roles,
• smoother delivery,
• stronger team coordination,
• and consistently high-quality output.

Key Responsibilities

• Build and manage strong working relationships with client stakeholders across B2B accounts
• Understand client business priorities, challenges, and marketing goals deeply
• Act as a key point of coordination between clients and internal teams
• Bring proactive thinking, recommendations, and contextual understanding into ongoing engagements

2. Delivery & Operational Excellence

• Drive smooth day-to-day delivery across creative, digital, content, web, and campaign workstreams
• Ensure timelines, quality standards, responsiveness, and operational expectations are consistently met
• Improve delivery coordination, planning, reviews, and communication across teams
• Reduce operational gaps, rework, and workflow inefficiencies

3. Business Growth, Revenue & Account Health

• Meet revenue targets, support account growth through upsell opportunities
• Maintain visibility into account health, delivery risks, workload planning, and operational priorities
• Support business reviews, reporting, and internal planning discussions
• Help ensure accounts operate efficiently and sustainably
• Work closely with content, creative, digital, web, and production teams across projects
• Coordinate workflows and priorities across multiple stakeholders and timelines
• Mentor junior account managers or executives where required
• Build a culture of ownership, responsiveness, collaboration, and accountability

5. Problem Solving & Communication

• Handle delivery challenges, escalations, and changing priorities calmly and proactively
• Communicate clearly and effectively across clients, leadership, and internal teams
• Balance speed, quality, and stakeholder expectations in fast-moving environments

Desired Skills & Experience

• 3–5 years of experience in account management, client servicing, or project leadership roles within agency or marketing environments
• Strong understanding of B2B marketing and enterprise client environments
• Experience managing integrated workstreams across content, creative, digital, web, and campaigns
• Strong communication, coordination, and stakeholder management skills
• High ownership mindset with strong operational thinking
• Ability to manage multiple projects and priorities simultaneously
• Calm under pressure and comfortable handling ambiguity