Account Manager | IT Staffing

Zoho; Bidhannagar; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Zoho is hiring an Account Manager – IT Staffing in Kolkata. You will manage end-to-end client accounts, including requirement onboarding, deployment, payroll coordination, billing, compliance, and lifecycle management. The role requires 4–6 years in IT staffing and strong stakeholder management across HR and finance.

Join a fast-growing team focused on service delivery excellence, escalations management, and account profitability while coordinating with HR Ops and recruitment teams.

Qualifications

• 4–6 years of experience in IT staffing / RPO / managed workforce / recruitment services / manpower outsourcing.

Responsibilities

• Act as the primary point of contact for assigned IT staffing clients.
• Build and maintain strong relationships with client HR and stakeholders.
• Understand client workforce requirements, SLAs and expectations.
• Conduct regular client reviews and track account health.
• Proactively identify and resolve service issues and escalations.
• Coordinate and oversee end-to-end requirement management and deployment.
• Coordinate HR Operations team support for the accounts.
• Oversee payroll coordination, attendance, payroll inputs and exceptions.
• Coordinate monthly billing, invoices, and collections.
• Track account profitability and ensure contractual alignment.
• Highlight commercial risks and opportunities to management.
• Ensure compliance with PF, ESIC, KYC, BGV and other requirements.
• Manage exits, replacements, and F&F processes.
• Prepare account MIS including headcount, deployment, payroll, billing and compliance.

Job description

Job Description

Job Description – Account Manager | IT Staffing

Industry: Staffing & Workforce Solutions

Experience: 4–6 Years

Location: Kolkata

Employment Type: Full-Time

Role Overview

We are looking for an experienced Account Manager – IT Staffing to manage and grow key IT staffing accounts and serve as the primary point of contact for clients.

The role will be responsible for end-to-end account management , from client requirement understanding and onboarding through workforce deployment, payroll coordination, billing, compliance, employee lifecycle management and exit/closure.

The Account Manager will also be responsible for managing and coordinating the mapped HR Operations team members supporting the respective accounts, ensuring timely service delivery and resolution of client and employee requirements.

Key Responsibilities

1. Client & Account Management

Act as the primary point of contact for assigned IT staffing clients.

Build and maintain strong, professional relationships with client HR, business and functional stakeholders.

Understand client workforce requirements, processes, SLAs and expectations.

Conduct regular client connects/reviews and track account health.

Proactively identify and resolve service issues and escalations.

Ensure timely communication and closure of all client requirements.

2. End-to-End Requirement Management

Manage client requirements from requirement receipt to fulfilment, deployment and closure .

Coordinate with internal recruitment/sourcing teams for manpower requirements.

Track demand, deployment, replacements, transfers and workforce movement.

Ensure agreed TATs and SLAs are consistently met.

Maintain accurate account-level trackers, reports and MIS.

3. HR Operations Team Management

Manage and monitor the performance of mapped HR Operations team members supporting the accounts.

Allocate/track operational responsibilities and ensure timely closure of employee and client requests.

Review pending tickets, escalations and operational exceptions.

Ensure effective coordination between Account Management, HR Ops, Payroll, Compliance, Recruitment and Finance teams.

Conduct regular reviews with the mapped HR Ops team.

4. Payroll & Employee Lifecycle Management

Oversee monthly payroll coordination for deployed employees.

Ensure attendance, timesheets, payroll inputs and exceptions are accurately captured and closed within timelines.

Coordinate resolution of salary, leave, attendance, statutory deduction and payroll-related queries.

Monitor employee onboarding, documentation, joining formalities and deployment.

Oversee employee transfers, re-joining, contract extensions and other lifecycle movements.

Ensure smooth exit and Full & Final (F&F) processes.

5. Billing, Invoicing & Collections

Coordinate and oversee monthly billing and invoice generation.

Validate billing inputs against approved attendance, timesheets, rates and contractual terms.

Coordinate with Finance for timely invoice submission to clients.

Track outstanding invoices and collections.

Resolve billing discrepancies and client queries related to invoices.

Monitor account profitability and commercial adherence.

6. Contracts & Commercial Management

Coordinate client agreements, amendments, renewals and commercial documentation.

Track contract validity, commercials, rate revisions and renewals.

Ensure billing and service delivery are aligned with agreed contractual terms.

Highlight commercial risks and opportunities to management.

7. Compliance & Governance

Ensure employee onboarding and deployment are compliant with applicable statutory and client requirements.

Coordinate PF, ESIC, KYC, BGV, labour-law and other compliance requirements with relevant teams.

Track compliance audits, documentation and closure of observations.

Ensure client-specific compliance requirements are monitored and fulfilled.

8. Exit & Closure Management

Manage employee separation and client-requested exits.

Ensure timely communication of LWD, exit formalities, asset recovery and F&F.

Coordinate employee replacement requirements where applicable.

Ensure account-level closure of all exit-related actions.

9. MIS & Performance Reporting

Prepare and review account MIS covering:

Headcount and deployment

Attrition and replacements

Payroll status

Billing & collections

Compliance

Open issues/tickets

Client requirements

Account profitability

Present account performance and key risks to leadership.

Desired Candidate Profile

4–6 years of experience in IT staffing / RPO / managed workforce / recruitment services / manpower outsourcing .

Strong experience managing enterprise IT clients.

Good understanding of staffing operations, employee lifecycle and payroll coordination.

Experience in client relationship and stakeholder management.

Strong commercial understanding of billing, invoicing and contracts.

Experience managing HR Ops/operations teams will be preferred.

Strong communication, negotiation and problem-solving skills.

Ability to manage multiple clients, priorities and escalations independently.

Key Success Measures

Client satisfaction and retention

Requirement fulfilment and TAT adherence

Payroll accuracy and timely closure

Billing and collection efficiency

Compliance adherence

Employee lifecycle/exit closure

Ticket and escalation closure

Account growth and commercial performance