Account Manager - BFSI

Gnani Innovations Private Limited.; Ernakulam; Vor Ort; INR 1.100.000 - 1.700.000; Vollzeit

Zusammenfassung

Gnani Innovations Private Limited is seeking a Customer Success Manager who can nurture existing accounts, provide ongoing client support and drive upsell and cross-sell opportunities while minimizing churn. You will own the customer lifecycle, work directly with clients to upsell and resolve problems, and coordinate with cross-functional teams to ensure timely responses.

Occasional travel and office presence are required.

Qualifikationen

• Proven work experience as a Customer Success Manager or similar role for a minimum of three years.
• Working in a SAAS organization is desirable.
• Experience in dealing with large and mid size Enterprise customers in India.
• Should have a quota carrying experience.
• Exceptional communication and ability to foster positive business relationships.
• SAAS, API/middleware familiarity is a plus.

Aufgaben

• Define success milestones for the clients and employees to work towards.
• Assist customers with setting up and navigating various programs.
• Promote the value of Gnani.ai's software & services.
• Upsell/ Cross-sell Gnani.ai's software & services.
• Promote value through customer experience.
• Assist in creating training courses and educational materials.
• Review customer complaints and concerns and seek to improve the customer experience.
• Assist in conducting Customer Workshops on a periodical basis

Kenntnisse

Account Based Sales

Cross Selling

Upselling

Strategic Upselling

Ausbildung

Bachelor's or MBA

Jobbeschreibung

We are looking for a Customer Success Manager who can farm into existing accounts, provide ongoing support to our clients and network with them. The candidate should carry a Revenue target for upselling & cross selling into their customer base, contribute to building relationships and minimize churn rates.

Ultimately, you will own Customer lifecycle, work directly with clients to up-sell, cross sell & help solve their problems and ensure their satisfaction while they are an active account with us. You will also work closely with other employees to ensure customer questions and concerns are addressed in a timely manner.

Key Responsibilities

• Define success milestones for the clients and employees to work towards
• Assist customers with setting up and navigating various programs
• Promote the value of Gnani.ai's software & services
• Upsell/ Cross-sell Gnani.ai's software & services
• Promote value through customer experience
• Assist in creating training courses and educational materials
• Review customer complaints and concerns and seek to improve the customer experience.
• Assist in conducting Customer Workshops on a periodical basis

Candidate Persona

• Proven work experience as a Customer Success Manager or similar role for a minimum of three years
• Working in a SAAS organization is desirable.
• Experience in dealing with large and mid size Enterprise customers in India
• Should have a quota carrying experience
• Exceptional ability to communicate and foster positive business relationships
• SAAS, Contact centre Technical skills & Clear grasp of digital technology stacks - API's, middleware, ecosystems and the ability to envision solutions is a plus
• Experience in working with a diverse group- Developers, Program Managers, Sales, Pre-sales is required.
• A bachelor or MBA degree is preferred.
• This role requires fair amount of travel meeting your clients and working from the office location.

Skills Required

• Primary Skills
• Account Based Sales
• BFSI (Banking, Insurance, Fintech)
• Cross Selling & Upselling
• Strategic Upselling and Renewals