Account Manager - APAC / EMEA 2+ yrs Chennai

Mitsogo; Chennai; À distance; INR 700 000 - 1 100 000; Plein temps

Résumé du poste

Hexnode is seeking a Customer Success Account Manager to nurture long-term relationships and maximize value from our UEM platform. You will guide onboarding, drive product adoption, identify growth opportunities, and help clients achieve their strategic goals.

This role focuses on retention, upsell across existing accounts, and acting as the voice of the customer to product and support teams. Based in Chennai, India, with global customers.

Description du poste

Engineered for Speed. Built for Global Scale.

Hexnode is a global force in Unified Endpoint Management (UEM) and cybersecurity, trusted in 100+ countries to secure millions of devices across Apple, Windows, Android, macOS, Linux, and tvOS. Evolving rapidly into a comprehensive platform encompassing XDR, IdP, and DEX, we maintain an industry-leading release pace of 100+ features annually. We combine the momentum of a hyper-growth company with the mission-critical impact of an enterprise leader.

THE ROLE

The Customer Success Account Manager (CSAM) is responsible for building strong, long-term relationships with customers, ensuring they achieve maximum value from our solutions, and driving retention and growth. This role combines customer advocacy, product expertise, and business acumen to help clients succeed while supporting the company’s strategic objectives.

RESPONSIBILITIES

• Customer Relationship Management
  • Serve as the primary point of contact for assigned accounts.
  • Build trusted relationships with key stakeholders and decision-makers.
• Onboarding & Adoption
  • Guide customers through onboarding and implementation.
  • Drive product adoption by educating customers on features, best practices, and use cases.
• Account Growth & Retention
  • Identify upsell and cross-sell opportunities within existing accounts.
  • Pitch relevant case studies to demonstrate value and encourage expansion.
  • Negotiate and secure multi-year contracts with existing customers to strengthen long-term partnerships.
  • Proactively manage churn risk and develop retention strategies.
• Customer Advocacy
  • Act as the voice of the customer internally, providing feedback to product and support teams.
  • Ensure customer satisfaction by resolving issues promptly and effectively.

Hexnode is an Equal Opportunity Employer. We welcome and encourage candidates of all backgrounds, identities, and experiences to apply