Account Manager 2+ yrs Chennai

Mitsogo; Chennai; À distance; INR 11 268 000 - 16 901 000; Plein temps

Résumé du poste

Hexnode is seeking a Senior Account Manager/ Senior Customer Success Specialist to drive value realization, adoption, and growth for North American enterprise clients. You will be the primary strategic advisor for Tier 1 accounts, owning onboarding to renewal and expansion.

This role requires flexibility to work shifts aligned with US EST/PST hours. You will bridge Hexnode UEM technology with client outcomes, supporting data-driven growth and executive-level consultations.

Qualifications

• 6+ years in Customer Success, Account Management or similar
• Deep knowledge of UEM or enterprise SaaS platforms
• Ability to translate data insights into retention/growth
• Track record managing high-growth enterprise accounts in US/EMEA/APAC
• Excellent communication and relationship-building with execs

Responsabilités

• Serve as the primary strategic advisor for a portfolio of 200–250 enterprise accounts.
• Identify business goals and align them with Hexnode capabilities.
• Drive product adoption through data-driven success planning and QBRs.
• Own renewal pipeline and drive churn reduction and expansion.
• Monitor health metrics like NRR, NPS, and churn; provide actionable insights.
• Collaborate with Product/Engineering to influence the product roadmap for NA markets.
• Engage with stakeholders from operations to C-suite to resolve complex issues.
• Contribute to case studies and customer reference programs.

Connaissances

Customer success

Account management

SaaS

Data analysis

Stakeholder mgmt

Description du poste

Engineered for Speed. Built for Global Scale.

Hexnode is a global force in Unified Endpoint Management (UEM) and cybersecurity, trusted in 100+ countries to secure millions of devices across Apple, Windows, Android, macOS, Linux, and tvOS. Evolving rapidly into a comprehensive platform encompassing XDR, IdP, and DEX, we maintain an industry-leading release pace of 100+ features annually. We combine the momentum of a hyper-growth company with the mission-critical impact of an enterprise leader.

THE ROLE

We are seeking an analytical and strategic Senior Account Manager to drive value realization, adoption, and growth for our North American enterprise clients. In this role, you will serve as the primary strategic advisor to our most critical "Tier 1" accounts.You will own the full success lifecycle—from onboarding to renewal and expansion - ensuring our clients achieve long-term success through the Hexnode UEM ecosystem.As a Senior Customer Success Specialist at Hexnode, you will be the bridge between our cutting-edge UEM technology and our clients' mission-critical outcomes. If you thrive on technical complexity, consult with confidence at the C-suite level, and are driven by data-backed growth, we want you on our team!
Note: This role requires full flexibility to work shifts aligned with U.S. business hours (EST/PST).

RESPONSIBILITIES

• Serve as the primary point of contact for a portfolio of 200–250 enterprise accounts, ensuring their business outcomes are met through the Hexnode ecosystem.
• Proactively identify business goals and align them with platform capabilities.
• Drive deep product adoption through data-driven success planning, regular business reviews (QBRs), and tailored optimization strategies.
• Own the renewal pipeline for your portfolio, taking full responsibility for hitting specific churn and expansion targets in close partnership with Sales.
• Monitor and manage critical health metrics, including Net Retention Rate (NRR),NPS, and Churn Rate, providing actionable insights.
• Act as the primary internal advocate for your clients, collaborating with Product and Engineering to influence the product roadmap based on North American market trends.
• Navigate and maintain strong relationships with operational and C-suite stakeholders, providing expert guidance through complex technical issues and escalations.
• Contribute to the creation of case studies, testimonials, and customer reference programs to build community and trust.

REQUIRED SKILLS AND QUALIFICATIONS

• 6 plus years in Customer Success, Account Management, or a similar customerfacing technical role with enterprise SaaS products.
• Deep knowledge of Unified Endpoint Management (UEM) platforms.
• Proven ability to translate complex data insights into actionable retention and growth strategies.
• Proven track record of successfully managing high-growth enterprise accounts in the US, EMEA, or APAC markets.
• Comfortable with data analysis, dashboards, and customer health metrics.
• Ability to manage multiple accounts and prioritize tasks effectively.
• Exceptional communication and relationship-building skills with the poise to navigate both operational and C-suite levels effectively.
• Hexnode is an Equal Opportunity Employer. We welcome and encourage candidates of all backgrounds, identities, and experiences to apply.

Hexnode is an Equal Opportunity Employer. We welcome and encourage candidates of all backgrounds, identities, and experiences to apply