Product Manager

Hexnode; Chennai; On-site; INR 1,500,000 - 2,800,000; Full time

Benefits offered by this job

Comprehensive Healthcare Insurance

Flexible Time Off

Wellness Programs

Professional Development Opportunities

Generous Leave Policies

Job summary

Hexnode seeks an analytical Product Manager with 3–5 years of experience in B2B SaaS, focusing on CSAT/NPS and product research. You will translate customer insights into a compelling roadmap and partner with design and engineering in an agile environment.

You will own VoC programs, conduct interviews and surveys, and collaborate with sales and success teams to reduce churn while delivering enterprise-grade features for UEM and cybersecurity.

Qualifications

• 3-5 years of hands-on Product Management experience in B2B SaaS, enterprise software, cybersecurity, or endpoint management.
• Proven track record in Product Research with qualitative and quantitative insights.
• CSAT & retention focus: directly driving improvements in CSAT/NPS and reducing churn.
• Strong technical acumen to understand complex IT workflows and software architecture.

Responsibilities

• Product Research & Strategy: lead discovery through qualitative interviews, quantitative surveys, competitive analysis, and usability testing with global IT admins.
• Synthesize market trends into actionable product requirements and PRDs.
• Translate insights into user personas and customer journey maps.
• Own Voice of Customer (VoC) program and connect feedback to sprint planning.
• Partner with Customer Success, Support, and Sales to identify friction points and reduce time-to-value.
• Design and manage Beta testing programs for pre-release validation.
• Work with UX/UI and engineering in Agile environments to build enterprise-grade workflows.
• Define and track adoption, engagement, and retention metrics using Mixpanel/Amplitude/GA.
• Prioritize backlog using frameworks like RICE or Kano.

Skills

B2B SaaS

Product Research

CSAT/NPS

Analytics

Enterprise IT workflows

Communication

Tools

Mixpanel

Amplitude

Hotjar

Qualtrics

Jira

Figma

Job description

Engineered for Speed. Built for Global Scale.

Hexnode is a global force in Unified Endpoint Management (UEM) and cybersecurity, trusted in 100+ countries to secure millions of devices across Apple, Windows, Android, macOS, Linux, and tvOS. Evolving rapidly into a comprehensive platform encompassing XDR, IdP, and DEX, we maintain an industry-leading release pace of 100+ features annually. We combine the momentum of a hyper-growth company with the mission-critical impact of an enterprise leader.

THE ROLE

We are seeking an analytical, customer-obsessed Product Manager 3-5 Years Experience with a strong background in Product Research and Customer Satisfaction (CSAT/NPS). In this role, you will sit at the intersection of enterprise customer needs, market intelligence, and product execution. You will act as the champion of the end-user, using qualitative research, data analytics, and direct customer feedback to shape the Hexnode product roadmap and ensure our platform remains the most user-centric UEM solution on the market.

Responsibilities

• Product Research & Strategy
• Lead continuous product discovery through qualitative user interviews, quantitative surveys, competitive analysis, and usability testing with global IT administrators.
• Synthesize complex market trends and security/endpoint management requirements into actionable product requirements and detailed PRDs.
• Translate raw research insights into user personas, customer journey maps, and high-impact feature enhancements.
• Customer Satisfaction & Feedback Optimization
• Own and scale Hexnode's Voice of Customer (VoC) program, directly connecting customer feedback loops (NPS, CSAT, G2/Capterra reviews, churn analysis) to sprint planning.
• Partner with Customer Success, Support, and Sales teams to identify major platform friction points, reducing time-to-value and customer churn.
• Design and manage Beta testing programs to validate feature utility and usability prior to full commercial rollout.
• Product Execution & Cross-Functional Leadership
• Work directly with UX/UI designers and engineering teams in an Agile environment to build intuitive, enterprise-grade workflows.
• Define and track key product adoption, engagement, and retention metrics using tools like Mixpanel, Amplitude, or Google Analytics.
• Prioritize the product backlog using frameworks like RICE or Kano to balance strategic feature requests with core usability enhancements.

Required Skills And Qualifications

• 3-5 years of hands-on Product Management experience, specifically within B2B SaaS, enterprise software, cybersecurity, or endpoint management domains.
• Proven track record in Product Research: Deep experience designing research frameworks, conducting user interviews, running usability tests, and delivering actionable qualitative/quantitative insights.
• CSAT & Retention Focus: Demonstrated history of directly driving improvements in customer satisfaction metrics (CSAT, NPS) and reducing platform churn through product changes.
• Strong technical acumen with the ability to understand complex IT workflows, enterprise security, and software architecture.
• Proficiency with analytics and research tools (Mixpanel, Amplitude, Hotjar, Qualtrics, Jira, Figma).
• Exceptional communication and presentation skills, with a track record of distilling customer feedback into strategic narratives for executive stakeholders.
• Prior experience in Enterprise Mobility Management (EMM), Mobile Device Management (MDM), or Cybersecurity.

Hexnode is an Equal Opportunity Employer. We welcome and encourage candidates of all backgrounds, identities, and experiences to apply.

Benefits

• Comprehensive Healthcare Insurance
• Flexible Time Off
• Wellness Programs
• Professional Development Opportunities
• Generous Leave Policies