Account Manager

Zithas Technologies; Vadodara; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Zithas Technologies in Vadodara (Gotri) is seeking an IT Account/Delivery Manager to lead client engagements and ensure the successful delivery of IT projects on-site. You will manage client relationships, coordinate cross-functional teams, and drive projects to meet scope, budget, and timelines.

The role requires excellent communication, technical oversight, and team leadership. You will mentor staff, prepare proposals and status reports, negotiate contracts, identify growth opportunities, and

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 0.6 months - 2 years of experience in IT project or account management.
• Proven track record of managing client accounts and delivering IT projects.
• PMP certification or similar is a plus.

Responsibilities

• Develop and maintain strong relationships with key clients.
• Act as the primary point of contact for clients and address needs promptly.
• Conduct regular meetings to review progress and identify improvements.
• Oversee planning, execution, and delivery of IT projects.
• Ensure projects are on time, within scope and budget.
• Coordinate with cross-functional teams to achieve milestones.
• Provide technical guidance and support to project teams.
• Lead, mentor, and evaluate project staff.
• Identify opportunities for account growth and new business.
• Prepare proposals, project plans, and status reports.
• Negotiate contracts and manage budgets.
• Implement best practices for project management and quality.

Skills

Client relations

Project delivery

Team leadership

Account management

Quality assurance

Education

Bachelors in CS/IT

Tools

PM Software

ITSM Tools

Job description

Position Overview: We are seeking a skilled and experienced IT Account/IT Delivery Manager to join our dynamic team in Gotri, Vadodara. The ideal candidate will be responsible for managing client accounts, ensuring the successful delivery of IT projects, and maintaining strong client relationships. This role requires excellent communication skills, technical knowledge, and the ability to lead a team effectively.

Location: This position is based in Gotri, Vadodara, Gujarat. Candidates must be willing to work on-site.

Client Relationship Management

• Develop and maintain strong relationships with key clients.
• Act as the primary point of contact for clients, addressing their needs and concerns promptly.
• Conduct regular meetings with clients to review project progress, gather feedback, and identify opportunities for improvement.

Project Delivery

• Oversee the planning, execution, and delivery of IT projects.
• Ensure projects are delivered on time, within scope, and within budget.
• = Coordinate with cross-functional teams to ensure project milestones are achieved.

Technical Oversight

• Provide technical guidance and support to project teams.
• Stay updated with the latest industry trends and technologies.
• Assist in resolving technical issues and challenges that arise during project delivery.

Team Management

• Lead, mentor, and motivate project teams to achieve project objectives.
• Conduct performance reviews and provide feedback to team members.
• Foster a collaborative and productive work environment.

Account Management

• Identify opportunities for account growth and new business development.
• Prepare and present proposals, project plans, and status reports to clients.
• Negotiate contracts and manage account budgets.

Quality Assurance

• Implement and maintain best practices for project management and delivery.
• Ensure all deliverables meet the required quality standards.
• Conduct post-project evaluations to identify areas for improvement.

Soft Skills Requirements

Communication Skills

• Excellent verbal and written communication skills.
• Ability to articulate technical information to non-technical stakeholders.

Technical Knowledge

• Strong understanding of IT infrastructure, software development, and project management methodologies.
• Proficiency in relevant tools and technologies (e.g., project management software, IT service management tools).

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 0.6 months - 2 years of experience in IT project or account management.
• Proven track record of successfully managing client accounts and delivering IT projects.
• Project Management Professional (PMP) certification or similar is a plus.