Senior Business Analyst

Auriga IT; Mumbai; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A prominent IT solutions firm in Mumbai is seeking an experienced Account Manager to act as the main point of contact for clients' IT needs. The ideal candidate will have a Bachelor's degree and proven account management experience within the IT sector. This role involves developing client relationships, managing project timelines, and ensuring a high standard of service delivery. Excellent communication and organizational skills are essential, along with the ability to travel for client meetings as needed. Candidates must be proactive and detail-oriented.

Qualifications

• Bachelor's degree required in relevant fields.
• Proven experience in account management in the IT sector needed.
• Experience with cross-functional team collaboration necessary.

Responsibilities

• Serve as the main contact for clients and understand their IT needs.
• Develop relationships with key clients to ensure satisfaction.
• Manage timelines, budgets, and deliverables for accounts.
• Coordinate with sales, technical, and operations teams.
• Oversee account strategies to meet business goals.
• Track project progress and address any issues.
• Conduct regular client meetings to review performance.

Skills

Understanding of IT products and services

Excellent communication skills

Negotiation skills

Ability to manage multiple accounts

Familiarity with CRM tools

Problem-solving skills

Proficient in MS Office

Education

Bachelor's degree in Business, IT, or related field

Proven experience in account management in IT sector

Tools

CRM tools

Project management platforms

Job description

Account Manager (IT)

Mumbai (with ability to travel as needed)

Primary Responsibilities

• Serve as the main point of contact for clients, understanding their IT needs and offering customized solutions.
• Develop and maintain strong relationships with key clients, ensuring satisfaction and repeat business.
• Manage project timelines, budgets, and deliverables for client accounts.
• Coordinate with internal teams (sales, technical, operations) to ensure timely service delivery.
• Oversee the development and execution of account strategies to achieve business goals.
• Track project progress and resolve any issues or concerns that may arise.
• Conduct regular meetings with clients to review performance and discuss new opportunities.

Skills Required

• Strong understanding of IT products, services, and solutions.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to manage multiple accounts and projects simultaneously.
• Familiarity with CRM tools and project management platforms.
• Problem-solving skills and ability to handle challenging situations with clients.
• Proficient in MS Office and other business tools.

Qualifications

• Bachelor's degree in Business, Information Technology, or related field.
• Proven experience in account management, preferably in the IT sector.
• Experience working with cross‑functional teams and managing client expectations.

Desirable Traits

• Proactive, goal‑oriented, and detail‑driven.
• Ability to build long‑lasting relationships with clients.
• Strong organizational and time‑management abilities.
• Ability to travel as required for client meetings and project oversight.