Account Manager

Tenor; Mumbai Suburban; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Tenor in Mumbai Suburban, India, is seeking an experienced Client Relationship/Account Manager to cultivate and maintain strong relationships with healthcare clients, understand objectives, challenges, and communication needs.

You will be the primary point of contact, coordinate with cross-functional teams, translate briefs into clear directives, and ensure client satisfaction, profitability, and timely reporting.

Qualifications

• Ability to cultivate and maintain relationships with healthcare clients.
• Excellent communication and interpersonal skills.
• Strong coordination with cross-functional teams.

Responsibilities

• Cultivate and maintain strong relationships with healthcare clients, understanding their business objectives, challenges, and communication needs.
• Act as the primary point of contact for clients, ensuring their satisfaction and addressing any concerns or requests promptly.
• Work coherently with the team of the Company to ensure client satisfaction and high profitability.
• Efficiently coordinate and plan, ensuring seamless execution from inception to delivery.
• Collaborate with internal teams, including creative, strategy, and production, to align project timelines with client expectations.
• Gather and comprehend client briefs, translating them into clear directives for the creative and strategy teams.
• Effectively communicate client feedback to internal teams, ensuring adjustments are made to meet client expectations.
• Collaborate with finance teams to provide accurate and timely financial reports to clients
• Demonstrate excellent communication skills in conveying complex healthcare concepts to clients and internal teams.
• Ensure clear and concise communication in written and verbal interactions .
• Identify opportunities for upselling and cross-selling additional services to existing healthcare clients.
• Conduct post-campaign evaluations with clients, gathering feedback and insights for continuous improvement.

Job description

• Cultivate and maintain strong relationships with healthcare clients, understanding their business objectives, challenges, and communication needs.
• Act as the primary point of contact for clients, ensuring their satisfaction and addressing any concerns or requests promptly.
• Work coherently with the team of the Company to ensure client satisfaction and high profitability.
• Efficiently coordinate and plan, ensuring seamless execution from inception to delivery.
• Collaborate with internal teams, including creative, strategy, and production, to align project timelines with client expectations.
• Gather and comprehend client briefs, translating them into clear directives for the creative and strategy teams.
• Effectively communicate client feedback to internal teams, ensuring adjustments are made to meet client expectations.
• Collaborate with finance teams to provide accurate and timely financial reports to clients
• Demonstrate excellent communication skills in conveying complex healthcare concepts to clients and internal teams.
• Ensure clear and concise communication in written and verbal interactions .
• Identify opportunities for upselling and cross-selling additional services to existing healthcare clients.
• Conduct post-campaign evaluations with clients, gathering feedback and insights for continuous improvement.