Account Manager

Navarino; Mumbai; On-site; INR 900,000 - 1,500,000; Full time

Benefits offered by this job

Great working conditions

Personal development opportunities

Award-winning workplace culture

Job summary

Navarino is seeking an experienced Account Manager to develop and manage relationships with maritime-sector customers in a global team. The role focuses on sustaining service quality, exploring new business opportunities, and coordinating with internal partners to enhance the end-to-end customer experience.

Strong communication and industry knowledge are essential. The ideal candidate will be a proactive ambassador for Navarino, handling CRM activities and representing the company at relevant

Qualifications

• Bachelor's degree in Business Administration, Marketing, Shipping, Technology or a related field.
• Experience in the maritime industry and the related regulatory environment.
• Strong interpersonal skills, with the ability to build and maintain relationships and generate sales.
• Ability to act as an ambassador for the company, representing our brand and values.
• Consistent, reliable, and detail-oriented, with the ability to manage workloads and set priorities effectively.
• Fluent in English.

Responsibilities

• Develop and maintain strong relationships with customers, ensuring consistent service delivery, customer retention and satisfaction.
• Work closely with other teams from the company and affiliate companies, to ensure seamless pre and post sales customer experience.
• Identify new business opportunities, actively participate in planning and strategy execution on expanding the company's customer base.
• Maintain accurate records of sales activities and customer interactions in the company’s CRM system.
• Act as an ambassador for the company and its services, representing our brand in a positive and professional manner.
• Represent the company at industry events and conferences as required.

Skills

Interpersonal skills

Fluent English

Sales ability

Relationship management

Education

Bachelor's degree

Job description

About us

Navarino is an innovative global technology company with offices in Greece, Norway, Germany, Cyprus, the United Kingdom, Hong Kong, USA, UAE, Japan and Singapore and India. We develop technology solutions for the shipping industry and are a leader in our sector. Our R&D and engineering departments focus on building and enriching our product portfolio, with specialized software and services that we develop in-house.

We pride ourselves on our people and culture. We encourage innovative thinking, teamwork, and excellence. Our committed people, our values and ways of working create a dynamic, professional, fun, and family-oriented environment which delivers high value and excellence to our customers.

What will you be doing?

We are looking for an experienced and self-driven Account Manager to join our commercial team. The ideal candidate will be responsible for developing, managing and maintaining relationships with customers in the maritime sector.

In this role you will:

• Develop and maintain strong relationships with customers, ensuring consistent service delivery, customer retention and satisfaction
• Work closely with other teams from the company and affiliate companies, to ensure seamless pre and post sales customer experience
• Identify new business opportunities, actively participate in the planning and strategy execution on expanding the company's customer base
• Maintain accurate records of sales activities and customer interactions in the company’s CRM system
• Act as an ambassador for the company and its services, representing our brand in a positive and professional manner
• Represent the company at industry events and conferences as required

Requirements

• Bachelor's degree in Business Administration, Marketing, Shipping, Technology or a related field
• Experience in the maritime industry and the related regulatory environment
• Strong interpersonal skills, with the ability to build and maintain relationships with customers, as well as generate sales
• Ability to act as an ambassador for the company, representing our brand and values
• Consistent, reliable, and detail-oriented, with the ability to manage workloads and set priorities effectively
• Fluent in English

Great to have:

• Εxperience in B2B sales and/or Maritime SaaS sales
• Understanding of maritime operators, crewing managers and DPA roles
• Awareness of quality control systems and performance management frameworks

Benefits

Beyond offering a working environment which values and supports people and their well-being, we at Navarino offer:

• An attractive financial package
• A generous bonus, announced yearly, based on overall company’s performance and your contributions to our team's success
• Excellent working conditions with a good work-life balance
• Personal development and training opportunities to build your professional growth, skills, and knowledge
• A working environment certified as a "Great Place to Work" for five consecutive years (2022–2026), a "Best Place to Work- Tech" for 2025 and "Best Place to Work- Hellas" 2026