Account Manager

Happy Scribe; India; On-site; INR 40,000 - 80,000; Full time

Benefits offered by this job

Unlimited paid leave

Dynamic working environment

Job summary

A tech company in India is seeking an Account Manager to build strong client relationships and ensure successful AI-driven automation outcomes. The ideal candidate will have 2–4 years of relevant experience, strong communication skills, and an ability to translate customer needs into actionable plans. Responsibilities include driving adoption and measurable results, coordinating within cross-functional teams, and supporting upsell opportunities. The company promotes a dynamic work environment that values ownership and candor.

Qualifications

• 2–4 years of experience in Account Management or related field.
• Ability to understand and convert customer requirements into execution plans.
• Experience with SaaS / AI products is a plus.

Responsibilities

• Build and manage relationships with assigned clients.
• Work closely with customers to understand workflows and success metrics.
• Drive adoption and ensure measurable results.
• Ensure renewals through value delivery and relationship management.

Skills

Account Management

Customer Success

Strong communication skills

Critical thinking

Problem-solving

Familiarity with AI/automation

Job description

At Navana, we are building the future of AI-driven automation in India — designing and deploying LLM-based agents that deliver real business outcomes across industries. Our expertise spans Voice AI, Conversational AI, and enterprise-grade automation, with solutions grounded in Indic language understanding and operational intelligence.

As we scale, we are expanding our ability to partner deeply with customers and ensure that our AI deployments drive measurable improvements in revenue, operations, and customer experience.

About the Role

We are looking for an Account Manager who will own client relationships end-to-end, understand business requirements deeply, and ensure customers achieve strong business outcomes from Navana’s AI agents.

This role is ideal for someone who enjoys working closely with clients, has strong communication and decision making skills, and can coordinate with internal tech, product, and operations teams to deliver high-quality execution.

You will act as the customer’s trusted partner — driving adoption, performance improvements, and long-term success.

Key Responsibilities

1. Client Relationship & Account Ownership

   • Build and manage strong relationships with assigned clients.
   • Understand client goals, challenges, and operational requirements.
   • Act as the primary point of contact and ensure smooth day-to-day communication.
   • Maintain high client satisfaction and trust through proactive updates and ownership.

2. Requirement Gathering & Solution Alignment

   • Work closely with customers to understand their workflows, use-cases, and success metrics.
   • Translate client needs into clear internal requirements and action plans.
   • Ensure alignment between customer expectations and Navana’s product capabilities.

3. Cross-functional Execution

   • Work closely with Tech, Product, and Operations teams to deliver successful deployments.
   • Coordinate timelines, deliverables, and approvals across stakeholders.
   • Ensure issues are tracked, escalated, and resolved quickly.

4. Customer Success & Business Outcome Delivery

   • Drive adoption and ensure customers achieve measurable results such as:
   • conversion improvement
   • operational efficiency
   • cost reduction
   • Track performance metrics and share insights with customers.
   • Recommend optimizations and improvements based on usage and results.

5. Growth, Retention & Expansion

   • Ensure renewals through consistent value delivery and strong relationship management.
   • Identify opportunities for upsell/expansion across new teams, use-cases, or workflows.
   • Support commercial conversations in partnership with leadership.

Required Skills & Experience

• 2–4 years of experience in Account Management, Customer Success, Business Development, Program Management, or Client Services.
• Strong communication skills (verbal + written) with the ability to manage stakeholders.
• Ability to understand customer requirements and convert them into clear execution plans.
• Strong critical thinking and problem-solving mindset.
• Comfortable working in fast-paced, high-ownership environments.
• Experience working with SaaS / AI products is a plus.
• Familiarity with AI/automation/voice tech is a plus (not mandatory).

Personal Attributes

• Customer-first mindset with strong ownership.
• Excellent communication & relationship-building skills
• Structured thinking and ability to handle ambiguity.
• Collaborative with product and engineering teams.
• Outcome-driven — focuses on results, not just activity.
• Strong follow-up and execution discipline.

Values

• Dynamic Environment: Work in a fast-paced, experimental culture where new ideas are encouraged and shipped quickly.
• Ownership: You’ll have autonomy in building and improving agent workflows end-to-end, with full responsibility for outcomes.
• Responsibility & Candor: Navana offers unlimited paid leave. You’re trusted to deliver outcomes while maintaining balance and well-being.

If you’re excited to work with customers and drive real business outcomes using AI automation, send your resume and a short note to: