Technical Account Manager(Remote, India)

Level AI; India; In loco; INR 1.200.000 - 1.800.000; Tempo pieno

Descrizione del lavoro

Level AI, a leading AI-native platform, seeks an Account Manager to own strategic client relationships and drive value for multiple enterprise accounts. You will coordinate with sales, product, and support to translate objectives into AI-powered customer support solutions and ensure successful onboarding.

Responsibilities include developing deep product knowledge, identifying upsell opportunities, and tracking satisfaction and usage metrics to continuously improve client outcomes.

Competenze

• Bachelor’s degree or equivalent in CS/IS or related field.
• 2–3+ years in a hands-on technical role and customer implementations.
• Strong understanding of SaaS platforms, APIs and cloud services.
• Excellent project management with multiple projects.
• Ability to explain technical concepts to non-technical stakeholders.
• Strong English communication and organizational skills.
• Comfortable working in EST hours.

Mansioni

• Serve as the primary point of contact for key client accounts and build relationships.
• Onboard multiple clients and translate business objectives to technical solutions.
• Collaborate with sales, product, and support to meet client needs.
• Develop deep knowledge of our AI-powered customer support solutions.
• Identify opportunities for upselling and cross-selling existing clients.
• Track and report client metrics to drive solution improvements.

Conoscenze

SaaS platforms

APIs

Cloud services

Project management

English communication

Formazione

Bachelor's degree in CS/IS or equivalent

Strumenti

Salesforce CRM

Zendesk

Descrizione del lavoro

Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry.

Key Responsibilities :

• Serve as the primary point of contact for key client accounts, building and maintaining strong relationships with clients.
• Successfully handle onboarding of multiple clients simultaneouslyUnderstand clients' technical requirements and business objectives, and ensure that our AI-powered customer support solutions meet their needs.
• Collaborate with internal teams, including sales, product development, and customer support, to address client needs and resolve technical issues.
• Develop and maintain a deep understanding of our AI-powered customer support solutions, and effectively communicate technical information to clients.
• Identify opportunities for upselling and cross-selling our solutions to existing clients.
• Track and report on key account metrics, such as customer satisfaction and product usage, and use this information to drive improvements in our solutions.

Requirements :

• Bachelor's degree in Computer Science, Information Systems related field OR equivalent experience
• 2-3+ years of experience in a hands on technical role 2-3+ years of experience delivering successful customer implementations
• Strong technical background with a good understanding of SaaS platforms, APIs and cloud services.
• Excellent project management skills with the ability to juggle multiple projects simultaneously.
• Ability to put on a consultant hat and effectively communicate technical concepts to non-technical stakeholders.
• Exceptional organizational and problem-solving skills.
• Strong communication skills in English (both written and verbal).
• Comfortable working in EST hours

Optional Requirements :

• Familiarity with common CRM integrations such as Salesforce and Zendesk.
• Familiarity with intent-based and generative artificial intelligence Experience with Telephony Systems such as AWS Connect, Five9 and Genesys.