Account Manager

Concentrix; Gurugram District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Concentrix in India is seeking a Specialist Account Manager for the US market to drive proactive outreach to emerging content creators, identify opportunities, and demonstrate consultative sales to achieve pilots.

You will manage a portfolio of creators primarily from India, conduct market research, educate on ad solutions, and tailor offerings while delivering exceptional customer experiences in a fast-paced environment.

Qualifications

• 3 years of general work experience.
• 1 year of sales/ Ad sales/ marketing experience.
• Outbound calling experience required, customer success or account management preferred.
• Professional command of English (US accent preferred).
• Strong communication, analytical and interpersonal skills.

Responsibilities

• Proactive outreach to emerging content creators to implement priority solutions.
• Identify and prioritize solution opportunities in one-time engagements.
• Consultative sales to achieve pilot goals.
• Portfolio management for creators, primarily from India.
• Perform market research to tailor experiences for content creators.
• Educate creators on product optimization and performance.
• Provide tailored solutions to meet clients' objectives.
• Suggest improvements for ad products and customer experiences.
• Develop and maintain expert knowledge of advertising solutions and impact on performance.

Skills

Sales experience

Outbound calling

Account management

English proficiency

Fast-paced work ethic

Relationship building

Cross/upselling

Client recommendations

Job description

We're excited to present an opening for dedicated individuals to join our team as a Specialist Account Manager for US market.

Key Responsibilities:

• Proactive outreach to emerging content creators with intent to implement priority solutions.
• Identify & prioritize solution implementation opportunities in one-time engagement with emerging content creators.
• Consultative Sales: Demonstrate an ability for consultative sales to achieve pilot goals.
• Portfolio Management: Responsible for managing a portfolio of emerging content creators, primarily from India.
• Market Research: Gain a fundamental understanding of industries, market(s), and client business models to customize experiences for content creators.
• Product Optimization: Educate content creators how to frequently assess and optimize product performance.
• Tailored Solutions: Where applicable, provide content creators with tailored solutions to meet their objectives.
• Continuous Improvement: Suggest improvements for ad products and customer experiences.
• Knowledge Development: Develop and maintain expert working knowledge of our advertising solutions and their impact on performance.

Qualifications:

• Language Proficiency: professional command of English (US accent preferred).
• Sales Experience: At least 1 year of sales/ Ad sales/ marketing experience, entrepreneurial thinking, and a "go the extra mile" attitude.
• Outbound calling experience required, preferred experience in Customer Success or Account Management roles.
• General Work Experience: 3 years of general work experience
• Work Ethic: Highly motivated individuals with a strong work ethic are needed.
• Proven ability in building relationships and effective multi-touch cross/upselling throughout a relationship.
• Immediate implementation or adoption of personalized client recommendations.
• Delivering exceptional customer experience through a multi-touch cross/upselling.
• Ability to perform in a fast-paced environment, having accountability of own metrics and results.
• Soft Skills: Strong analytical, organizational, and creative thinking skills, along with excellent communication and interpersonal skills focused on sales.