Account Manager

Madhouse Mafia; Mumbai; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Madhouse Mafia is hiring an Account Manager to independently own 2-3 brand accounts end to end. You will receive support from a dedicated reachout team for outbound and lead generation while taking full ownership of campaigns, briefs, and performance reporting.

You will lead content strategy, coordinate with the Talent team to match creators to briefs, manage timelines, and build client relationships. Strong communication and a proactive, ownership-driven mindset are essential.

Qualifications

• 2+ years of experience in account management, client servicing, or brand partnerships — agency, creator economy, or marketing background preferred
• Strong content strategy instincts — you can look at a brand's goal and independently design a content approach, not just receive one
• Background or strong working knowledge of finance is a plus (we work closely with fintech and BFSI brands)
• Proven ability to manage multiple accounts simultaneously without dropping balls
• Strong written and verbal communication — you can write a client email and a creator brief in the same hour, in two different tones
• Comfortable being the person who says "this brief doesn't work, here's why" rather than just relaying it downstream
• High ownership mentality — you treat your accounts like they're your own business
• Familiarity with the influencer/creator marketing ecosystem is a strong plus
• Process-oriented but not rigid — comfortable in a fast-moving, low-bureaucracy environment

Responsibilities

• Own end-to-end servicing for 2-3 brand accounts — from brief intake to final reporting
• Lead content strategy for each account: deciding what content formats, creators, and angles will actually deliver on the brand's objective, not just executing what's handed to you
• Translate brand objectives into sharp, actionable creator briefs and campaign plans
• Coordinate with the Talent team to match the right creators to the right briefs
• Manage campaign timelines, approvals, revisions, and deliverable tracking across your accounts
• Review content/scripts for brand and strategic alignment before they go to the client, flagging gaps between brief and execution
• Build and maintain strong, trust-based relationships with brand-side marketing teams/agencies
• Prepare campaign reports and performance summaries for clients
• Spot upsell and renewal opportunities within existing accounts
• Troubleshoot issues in real time — a late deliverable, a brand pushback, a creator conflict — without needing hand-holding

Skills

Campaign plans

Communication

Strategy

BFSI domain

Briefs

Content strategy

Job description

Madhouse Mafia

Madhouse Mafia is a full-stack creator economy studio born from the merger of The Content Mafia and Madhouse Media — combining a 70+ creator-strong talent roster with end-to-end brand and agency capabilities. We don't just place creators in campaigns; we manage brand relationships, strategy, and execution in-house, end to end.

The Role

We're looking for an Account Manager to independently own 2-3 brand accounts at a time, end to end. You'll get support from a dedicated reachout team to handle outbound and lead generation — but everything.

Responsibilities

Own end-to-end servicing for 2-3 brand accounts — from brief intake to final reporting

• Lead content strategy for each account: deciding what content formats, creators, and angles will actually deliver on the brand's objective, not just executing what's handed to you
• Translate brand objectives into sharp, actionable creator briefs and campaign plans
• Coordinate with the Talent team to match the right creators to the right briefs
• Manage campaign timelines, approvals, revisions, and deliverable tracking across your accounts
• Review content/scripts for brand and strategic alignment before they go to the client, flagging gaps between brief and execution
• Build and maintain strong, trust-based relationships with brand-side marketing teams/agencies
• Prepare campaign reports and performance summaries for clients
• Spot upsell and renewal opportunities within existing accounts
• Troubleshoot issues in real time — a late deliverable, a brand pushback, a creator conflict — without needing hand-holding

Qualifications

What We're Looking For

• 2+ years of experience in account management, client servicing, or brand partnerships — agency, creator economy, or marketing background preferred
• Strong content strategy instincts — you can look at a brand's goal and independently design a content approach, not just receive one
• Background or strong working knowledge of finance is a plus (we work closely with fintech and BFSI brands)
• Proven ability to manage multiple accounts simultaneously without dropping balls
• Strong written and verbal communication — you can write a client email and a creator brief in the same hour, in two different tones
• Comfortable being the person who says "this brief doesn't work, here's why" rather than just relaying it downstream
• High ownership mentality — you treat your accounts like they're your own business
• Familiarity with the influencer/creator marketing ecosystem is a strong plus
• Process-oriented but not rigid — comfortable in a fast-moving, low-bureaucracy environment

Skills: campaign plans,communication,strategy,bfsi,briefs,content strategy