Account Manager

Nalashaa; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Nalashaa in Bengaluru, India is seeking an Account Manager to grow and strengthen client relationships within assigned accounts, expanding our presence and delivering value.

You will translate business goals into technology-enabled solutions, coordinate with delivery teams, and monitor profitability while safeguarding client interests and CSAT. The role emphasizes communication, strategic thinking, and disciplined delivery to drive measurable outcomes.

Qualifications

• The role prioritizes client engagement and discovery.
• Ability to envision technology-driven solutions for business problems.
• Experience in maintaining process discipline to avoid fracture points.
• Strong attention to detail to preempt issues.
• Financial understanding of IT engagements and profitability.
• Excellent presentation skills for stakeholder communications.
• Clear, effective communication across teams and clients.

Responsibilities

• Kick-start and expand client accounts across the year.
• Ensure ongoing quality and discipline in delivery and interactions.
• Mine accounts to identify challenges and craft tech-enabled solutions.
• Translate business goals into technical objectives with delivery teams.
• Maintain project-level profitability and manage client risks.
• Ensure objective CSAT through periodic feedback and improvements.
• Identify improvements with delivery teams to create more value.
• Coordinate delivery teams to ensure talent supply and backfills.

Skills

Engagement

Solutioning mindset

Process discipline

Attention to detail

Financial understanding

Presentation skills

Communication

Job description

Expectations from the Role

In the capacity of an Account Manager (AM), you would find yourself doing a mix of the following through the year.

• Kick-starting accounts While winning those is our game, we would like you to expand our presence in the accounts that land with you.
• Ensuring ongoing quality and discipline In order for you to command the respect from your counterparts on the client side, value creation and communication is imperative. So, you would need to know what our teams are doing, find ways to improve that and connect that to demonstrate the value addition they bring about.
• Account Mining Understanding the business of the clients, you would need to uncover the challenges they face and figure out possible solutions to those. More often than not, these solutions would have technological connotations that you would need to understand. Crafting and executing on those solutions would be the way to win hearts.
• Translating business goals into technological objectives While you would have a technical team to fall back on to, the art of translating business objectives to technical goals would be your contribution to the team. Working with the team, you would find yourself shaping those into plans for realizing those.
• Tying those to financials and maintaining a healthy P&L – Sustainability demands profitability. In the capacity of an AM, you would need to ensure project level profitability, while covering risks. Client advocacy and protection of their interests and concerns is of course a given.
• Ensuring objective CSAT – A periodic confirmation of the customer delight is essential and is the ultimate objective to ensure longevity. This should help you get an objective picture of the reality you are creating too.
• Identifying and driving change for Continuous improvement – They say, “The world is not enough”. Quite true of the business world too. We are in the business of creating new normal. For that, you would need to have an eye for detail and a mind of a critique. Identifying areas for improvements, you would need to work with delivery teams to generate greater value.
• Ensuring supply chain of People – While the delivery owners would be the primary for this responsibility, the accountability (it’s in the name ) rests with you. You would be the eye in the sky to ensure that backfills, succession planning, upskilling etc. is a continuous process to avoid surprises.

What you need to accomplish those

• The art of engagement – A prerequisite to discovery. Problem identification
• Solutioning mindset – Ability to envision a technological solution to a business problem. Of course, you need to be able to talk technology. We don’t expect you to be programming in this role :P
• Process discipline – The art of creating indispensability. We need to avoid fracture points.
• Attention to detail – A keen eye leads to prevention. We need alarms ‘before’ things go wrong.
• Financial understanding of IT business – Healthy numbers foster healthier relationships. Growing profitable KPIs are the justification of the role.
• Presentation skills – Powerful messaging does deserve good packaging. First impressions, ought to be classy!
• Communication – Listening, observing, behaving, speaking and knowing when to do which is all we ask.

Desired Experience

• Demonstrated growth in the accounts managed. Size>$ 0.5M for 4+ years
• Participated in solutioning discussions to address business challenges
• P&L Management for more than 2 accounts simultaneously
• Deep understanding of IT engagements’ execution and financial conduct
• Experience in drafting Quarterly, annual roadmaps tied to delivery plans