Assistant Director

Ernst & Young Advisory Services Sdn Bhd; Bengaluru; On-site; INR 1,500,000 - 2,000,000; Full time

Job summary

Ernst & Young Advisory Services Sdn Bhd is seeking an Account Manager to drive strategic account growth and enhance client relationships. The role involves proactive planning execution and collaborating across functions to ensure account management excellence.

Ideal candidates will have 8-10 years of professional services experience, with strong communication skills and proficiency in Microsoft Suite and account management tools. Join us in building a better working world.

Qualifications

• 8‑10 years in a professional services firm with sales enablement experience preferred.
• Internal or external consulting experience is preferred, particularly within a global matrixed organization.
• Ability to lead complex projects with minimal supervision.

Responsibilities

• Suggest and execute action plans for account growth strategies.
• Manage client relationships and enhance client experience.
• Project manage key deal pursuits and account onboarding.

Skills

Executive-level communication skills

Strong networking

Emotional intelligence

Proactive initiative

Tools

Microsoft Suite (Outlook, Teams, Excel, PowerPoint, Word, SharePoint)

Sales/account management tools (e.g., LENS, BASE, ART, Dynamics, Mercury, E4A)

Job description

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

Job Title: Account Manager

Summary

An Account Manager (AM) is involved in strategic planning, relationship management at a global scale, and innovation in go-to-market approaches. The AM is responsible for enabling the execution of account growth strategies and serving as a central point of contact to facilitate global team connectivity, focusing on revenue growth and account management excellence across one or more accounts. This role involves co‑creating and driving account team engagement, consultative internal needs analyses, encouraging cross‑service collaboration, facilitating account team cadences, connecting with interdependencies and serving as a trusted advisor and subject‑matter resource on the account within the Firm.

Select responsibilities:

• Proactively suggest and execute action plans to accelerate account growth strategies in partnership with global account leadership.
  • Co‑facilitate semi‑annual account planning and quarterly acceleration sessions to further align strategies and actions.
• May proactively manage select Client relationships such as Procurement or Vendor Relations.
• Collaborate across functions to enhance client experience, relationship‑building, and client engagement activity.
  • Curate and advocate for relevant sector strategies and priority service offerings to support account goals.
  • Drive the activation of curated solutions and managed services within the account by collaborating with stakeholders and subject‑matter resources (SMRs).
  • Foster internal firm relationships to be able to route operational matters appropriately, ensuring cohesive account management.
• Project manage select key deal pursuits; may assist with connection to pursuit resources for proposal responses.
• Co‑develop and deliver account onboarding for new leadership and team members.
• Drive continuous improvement as a change agent for digital tools and processes adoption.
  • Champion the effective utilization of established in‑house technologies, providing persuasive insights and hands‑on guidance to senior personnel.
  • Utilize firm tools for relationship mapping, white spot analysis, and innovation initiatives to drive growth.

Professional Experience

• 8‑10 years in a professional services firm with sales enablement experience preferred.
• Internal or external Consulting experience is preferred, particularly within a global matrixed organization.
• Proven success in leading complex projects with minimal supervision.

Knowledge and Skills

Soft Skills

• Executive‑level communication and consultative skills.
• Strong networking and emotional intelligence.
• Ability to navigate ambiguity with agility and entrepreneurial spirit.
• Proactive and comfortable taking the initiative in a low‑guidance environment.

Technical Skills

• Proficiency in Microsoft Suite (Outlook, Teams, Excel, PowerPoint, Word, SharePoint).
• Experience in analysis and presentation creation.
• Basic understanding of financial reporting tools and analysis.
• Familiarity with project management and procurement portals preferred.
• Negotiations with internal stakeholders and peers.
• Sales/account management tool proficiency (e.g., LENS, BASE, ART, Dynamics, Mercury, E4A).

KPIs

Feedback: LEAD and CSAT