Key Account Manager

DPDzero; Bengaluru; On-site; INR 1,000,000 - 1,500,000; Full time

Benefits offered by this job

High autonomy

Direct interaction with founders

Opportunity to define industry playbooks

Job summary

A fintech innovator in Bengaluru is seeking an Account Manager to support growth across key accounts. The ideal candidate will manage daily operations with lender SPOCs, prepare data for strategic discussions, and ensure client satisfaction. Applicants should have 3-4 years of experience in account management in the fintech/BFSI sector and an MBA from a top-tier school. This role offers the opportunity to work closely with founders and shape the future of collections in India.

Qualifications

• 3-4 years in fintech AM, BFSI partnerships, or enterprise sales.
• Exposure to managing enterprise accounts.
• Strong analytical + relationship management balance.

Responsibilities

• Manage daily interactions with lender SPOCs.
• Build MBR/QBR decks, highlight ROI and performance trends.
• Spot and escalate opportunities for pilots/new delinquency buckets.

Skills

Fintech account management

BFSI partnerships

Enterprise sales

Analytical skills

Relationship management

Excel

PowerPoint

Education

MBA from IIM, ISB, or Tier-1 B-Schools

Job description

Account Manager

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Senior Associate, People Success @ DPDzero

About DPDzero

DPDzero is an AI-powered, full-stack collections platform transforming how banks and NBFCs manage loan delinquencies. Started in 2023, we’ve grown 20X in just 24 months—partnering with some of India’s largest lenders including RBL Bank, IndusInd Bank, Unity Small Finance Bank, Moneyview, Tata Capital, and more.

We’re not building a tool—we’re fixing one of the biggest and most ignored problems in banking: debt collections. With our AI agents, data science algorithms, and zero-ops platform, we’re rewriting how collections are done - scalable, repeatable, and 10X more ethical than what’s existing today.

We don’t want to change the collections industry. We want to own it.

Ready to build the workplace of the future?

The Account Manager will support Strategic Account Managers in driving growth across key accounts. This role manages day‑to‑day SPOCs, ensures smooth execution, and prepares the data/insights required for expansion conversations. It is a stepping‑stone role into Strategic AM, ideal for ambitious professionals with 3-4 years’ experience in fintech/BFSI partnerships.

What You’ll Do

Day-to-Day account operations:

• Manage daily interactions with lender SPOCs.
• Track allocations, report progress, and push for incremental expansion.
• Ensure operational alignment between client SPOCs and internal delivery teams.

Data & Insights:

• Build MBR/QBR decks, highlight ROI and performance trends.
• Provide inputs to Strategic AMs for CXO meetings.
• Run allocation tracking and budget utilization reports.

Expansion Support:

• Spot and escalated opportunities for pilots/new delinquency buckets.
• Maintain high client satisfaction on daily ops.

Key Skills & Experience

• 3-4 years in fintech AM, BFSI partnerships, or enterprise sales.
• Exposure to managing enterprise accounts.
• Strong analytical + relationship management balance.
• Great with Excel and PowerPoint.
• MBA from IIM, ISB, or Tier‑1 B‑Schools mandatory.

Why join DPDzero?

• You’ll run one of the most advanced digital recovery setups in India.
• You’ll work directly with founders on lender portfolios worth hundreds of crores.
• You’ll define the future playbook for digital‑first collections in the country.
• High autonomy, high accountability, and a team that moves fast.

If this feels like the challenge you’ve been waiting for, let’s build something legendary together.