Account Manager

Pacific Global Solutions; Ahmedabad District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Pacific Global Solutions is seeking a Manager - US Accounting Operations to lead a team of 25–30 professionals. You will oversee month-end close, ensure accuracy, and maintain client relationships across US clients.

The role requires strong communication, experience in a KPO environment, and the ability to coach staff and drive SLA delivery through effective process controls.

Qualifications

• Very good in communication.
• Candidate who has experience in KPO Industry.
• Client management experience.
• Team Management of 25-30 members.

Responsibilities

• Direct Team management of 25-30 member
• Need to ensure higher accuracy achievement ratio for all client and resources.
• Prepare/Update new employee training plan per client requirements.
• Maintain quality of Financial and Monthly reports.
• Maintain client relationship.
• Management Reporting based on measurable Key Result Areas (KRA).
• Advanced computer skills on MS Office, accounting software and databases.
• Guiding processors for some complex entries.
• Responsible for complete and accurate month close for assigned clients.
• Review of Financials
• Provide coaching and guidance to staff on accounting and client issues.
• Establish clear escalation procedures with high rate of internal resolution and manage them.
• Achieve Service Level Agreement (SLA) through strong operational delivery productivity and accuracy.

Skills

Team management

Client management

Communication

KPO industry experience

Job description

Role & responsibilities

Manager - US Accounting Operations

• Direct Team management of 25-30 member


• Need to ensure higher accuracy achievement ratio for all client and resources.


• Prepare/Update new employee training plan per client requirements.


• Maintain quality of Financial and Monthly reports.


• Maintain client relationship.


• Management Reporting based on measurable Key Result Areas (KRA).


• Advanced computer skills on MS Office, accounting software and databases.


• Guiding processors for some complex entries.


• Responsible for complete and accurate month close for assigned clients.


• Review of Financials


• Provide coaching and guidance to staff on accounting and client issues.


• Establish clear escalation procedures with high rate of internal resolution and manage them.


• Achieve Service Level Agreement (SLA) through strong operational delivery productivity and accuracy.

Preferred candidate profile

Very good in communication

Candidate who has experience in KPO Industry

Client management experience

Team Management of 25-30 members