Account / Lifestyle Manager

Iris Select Lifestyle Pvt. Ltd.; India; On-site; INR 900,000 - 1,500,000; Full time

Benefits offered by this job

Elite networking

Performance-based incentives

Growth opportunities

Wellness initiatives

Job summary

Iris Select seeks an elite Account/Lifestyle Manager to be the private concierge and liaison for UHNW clients in Goa. You will secure reservations, charter yachts, and coordinate villa operations with estate staff, delivering absolute discretion and white-glove service.

The role requires 3+ years in luxury hospitality or VIP services, exceptional emotional intelligence, and a vast network. Multilingual capabilities and CRM fluency are advantageous.

Qualifications

• 3+ years of experience in luxury hospitality, VIP guest relations, high-end lifestyle management, or premier concierge service.
• Extreme emotional intelligence and ability to read the room for demanding clients.
• Hyper-responsive problem solving and proactive mindset.
• Impeccable English communication, polished demeanor for top clients.
• Organizational mastery to manage multiple high-profile accounts.

Responsibilities

• Bespoke Lifestyle Curation: act as single point of contact for UHNW clients for hyper-personalized Goan experiences.
• Estate & Operations Oversight: liaise with household staff, property managers, and Iris Select teams.
• Proactive Client Success: regular high-touch check-ins to ensure seamless transitions and satisfaction.
• VIP Vendor Coordination: manage premium local vendors for on-demand client needs.
• Discretion & Privacy Management: handle sensitive requests with confidentiality and professionalism.

Skills

UHNWI Client Relations

Bespoke Itinerary Planning

Discretion & Privacy Management

Education

Bachelor’s Degree in Hospitality Management, Public Relations, Business Administration, or extensive luxury concierge/VIP services

Tools

CRM Systems

Job description

At Iris Select, we don't just hand over the keys to a luxury villa; we curate the life that happens next. We are seeking an elite Account/Lifestyle Manager to serve as the dedicated private concierge and primary liaison for our UHNW clients living in or visiting Goa. You are the invisible engine powering their seamless lifestyle- from securing impossible reservations and chartering last-minute yachts, to coordinating with their estate staff for flawless villa operations. If you possess supreme emotional intelligence, an impeccable network, and a flair for delivering 'Atmosphere-as-a-Service' without missing a beat, this is your domain.

Expected Skills:

• UHNWI Client Relations
• Bespoke Itinerary Planning
• Discretion & Privacy Management.

Expected Degree:

Bachelor’s Degree in Hospitality Management, Public Relations, Business Administration, or extensive background in luxury concierge/VIP services.

Salary Range:

Customer Relationship

Personal Evolution

Autonomy

Administrative Work

Technical Expertise

Responsibilities

• Bespoke Lifestyle Curation: Act as the dedicated single point of contact for assigned UHNW clients, anticipating their lifestyle needs and curating hyper-personalized Goan experiences (private dining, yacht charters, exclusive event access).
• Estate & Operations Oversight: Liaise with the client's household staff, property managers, and Iris Select's maintenance teams to ensure their villa operates at a 5-star standard year-round.
• Proactive Client Success: Conduct regular, high-touch check-ins with clients to ensure their transition and ongoing life in Goa exceeds expectations, resolving any friction points instantly.
• VIP Vendor Coordination: Manage and expand a curated list of premium local vendors (private chefs, mixologists, wellness practitioners, chauffeurs) to deploy on-demand for your clients.
• Discretion & Privacy Management: Handle highly sensitive client requests, financial transactions, and personal itineraries with absolute confidentiality and white-glove professionalism.

Must Have

• The Hospitality Gene: 3+ years of experience in luxury hospitality, VIP guest relations, high-end lifestyle management, or a premier concierge service
• Extreme Emotional Intelligence: The ability to read the room, understand unstated client preferences, and adapt your communication style to highly demanding, successful individuals.
• Hyper-Responsive Problem Solving: A proactive mindset that anticipates roadblocks. You don't just react to client requests; you solve problems before the client even realizes they exist.
• Impeccable Communication: Flawless English proficiency, both written and verbal, with a refined and polished demeanor suitable for interacting with the top 1%.
• Organizational Mastery: The ability to manage complex, overlapping itineraries and requests for multiple high-profile accounts simultaneously.

Nice to have

• The Local Edge: An existing, active network with Goa's premium restaurants, beach clubs, event organizers, and luxury service providers.
• Tech Fluency: Experience using modern CRM systems to log client preferences, track requests, and manage account health.
• Multilingual: Fluency in additional languages (Hindi, Russian, European languages) to cater to our diverse international and domestic UHNW clientele.

What's great in the job?

• Elite Networking: Daily, meaningful interaction with India's most successful founders, investors, and business leaders, building relationships that last a lifetime.
• Dynamic Environment: No two days are the same. You will be out in the field, experiencing the absolute best of Goa's luxury sector firsthand.
• Direct Impact: You are the face of Iris Select's post-purchase experience. You are directly responsible for client retention, referrals, and brand loyalty.
• Total Autonomy: We provide the framework and the ecosystem; you have the freedom to architect the perfect experience for your clients.
• Growth Ecosystem: Positioned perfectly at the intersection of luxury real estate and premium hospitality, with clear pathways to senior advisory or regional management roles.

At Iris Select, every team member plays an important role in delivering world-class service to our clients. Your ideas, dedication, and attention to detail directly contribute to the experiences we create and the reputation we uphold.

We foster a collaborative, growth-oriented workplace where excellence is recognized, professional development is encouraged, and every individual has the opportunity to make a meaningful impact. Throughout the year, we also host team celebrations, training workshops, wellness initiatives, and social events that strengthen our culture and bring our people together.

• Full-time career opportunities
• Competitive compensation with performance-based incentives
• Clear opportunities for professional growth and advancement

Learning & Development

• Ongoing training and skill development
• Access to industry-leading workshops and certifications
• Continuous learning to help you grow both personally and professionally
• Wellness initiatives and team activities
• A supportive work environment that values work-life balance
• Team outings, celebrations, and engagement events throughout the year
• Complimentary tea, coffee, refreshments, and snacks
• Modern, collaborative workspace
• A culture built on respect, innovation, and excellence