Account Head - Growth

Infobip; Delhi; On-site; INR 1,200,000 - 2,100,000; Full time

Job summary

Infobip ltd. is seeking a Customer Success focused professional to manage Tier1 clients, align on strategy, and drive growth across our cloud communications platform.

You will coordinate with cross-functional teams, monitor KPIs, and ensure successful adoption of Infobip products. A proactive mindset and collaboration across Sales, Product and Operations will be essential.

Join a global, inclusive team and help shape how businesses connect with customers worldwide.

Responsibilities

• Build and maintain trusted relationships with Tier1 clients to drive customer health and growth.
• Serve as the client focal point for business and technical expectations, coordinating multiple teams.
• Understand client structure and processes for choosing and implementing new solutions.
• Meet and exceed quarterly KPIs for assigned clients (GP, margin, cross-sells).
• Collaborate with Customer Success for existing and future SaaS business.
• Ensure client accounts are set up correctly with Platform Operations for required activity.
• Monitor health risks with Revenue Assurance and support financial collections and netting.
• Forecast client traffic and take action to grow business, minimize losses and maximize revenue.

Job description

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.

Customer Orientation

• Build and maintain trusted relationship with assigned (Tier1) clients to achieve overall customer health and growth (regular meetings, share Infobip strategy and roadmap, help position Infobip against competitors).
• Serve as a focal point for client when it comes to meeting client’s business and technical expectations (technical escalations, services/product adoption, communicate customer feedback and ideas to Product teams). Coordinate different teams in order to best serve customer.
• Understand client’s structure and processes around choosing/implementing new solutions.
• Meet and exceed quarterly KPIs, to ensure overall business growth for assigned clients (gross profit, margin% and cross-sells as the most important metrics).
• Work closely with Customer Success for existing and future SaaS business.
• In cooperation with TAA, ensure client's account is properly set-up / collaborate with Platform Operations teams to arrange setup which enables client's activities based on agreed business scope (account creation and set-up, route management, sender registration, allowed content filtration setup and maintenance).
• In cooperation with Revenue Assurance, monitor and take actions to minimalize health risks (actively involve ensuring financial collections and netting).
• Analyze and forecast client's traffic, take immediate reactions to ensure ongoing business growth, minimize losses, and maximize GP/revenue.

Internal initiatives

• Power user, and help improving (by providing constructive feedback and ideas) Infobip’s internal tools for account setup, traffic monitoring and troubleshooting (Qlik, SU).
• Coordinate internal teams to timely fulfill client's requirements (Customer Success, Sales Engineers, Customer Support, Technical Account Administration, Platform Operations, Customer Analyst, Procurement, Revenue Assurance).
• Update all activities regarding client engagements and opportunities in dedicated tools (SF).
• Influence Infobip’s ever-evolving end-to-end customer experience by grasping and continuously promoting client’s perspective to the internal stakeholders.

Continuous Development

• Promote team spirit and nourish critical thinking.
• Help mentor and onboard other team members and newcomers.
• Have an excellent knowledge of Infobip products, platform, and relevant markets.
• Have an excellent knowledge of client`s business and ways they (can) use Infobip.
• Be up to date with industry trends and competition.

If you are enthusiastic about contributing to the future of communication technology and believe you have what it takes to thrive in a dynamic and innovative environment, Infobip is the place for you.

Diversity drives connection

Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.

Read more about our hiring process.